Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Centriq Login Page Not Loading

  • 4 replies
  • 1 has this problem
  • 10 views
  • Last reply by FredMcD

more options

I'm on an iMac running mac OS Catalina (version 10.15.5). Using Firefox (78.0.2) the Centriq login page (https://app.mycentriq.com/) has stopped loading recently. Firefox has been updated since I last logged in successfully. The login page does properly load using Safari web browser. So, I believe something has changed with the recent Firefox update that is preventing the Centriq login page to load. The one thing I have tried, but did not work, is to turn off Enhanced Tracking Protection for the login page. All help is appreciated. Thank you.

Chosen solution

I found the problem. The duckduckgo browser extension was blocking the content. I removed the extension and the login page now loads successfully. Thank you for the help.

Read this answer in context 👍 0

All Replies (4)

more options

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh).
Is the problem still there?


https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop

Helpful?

more options

The Centriq login page does properly load the Firefox is in safe mode.

Helpful?

more options

Chosen Solution

I found the problem. The duckduckgo browser extension was blocking the content. I removed the extension and the login page now loads successfully. Thank you for the help.

Helpful?

more options

Glad to help. Safe Surfing.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.