Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can't retrieve Passwords after new upgrade of browser

  • No replies
  • 1 has this problem
  • 15 views
more options

I was upgraded to the latest version and since then I can not retrieve ANY of my old/current passwords. I have to log in each password to use sites and when I try to look at the LOCKWISE page it is empty. I did not have a master password set prior to this upgrade so when I tried to change to a new password it does not allow me to change it.

WHAT THE HECK IS GOING ON?

I know the passwords are there but why is Firefox doing this?

I was upgraded to the latest version and since then I can not retrieve ANY of my old/current passwords. I have to log in each password to use sites and when I try to look at the LOCKWISE page it is empty. I did not have a master password set prior to this upgrade so when I tried to change to a new password it does not allow me to change it. WHAT THE HECK IS GOING ON? I know the passwords are there but why is Firefox doing this?