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Is this a crash?

  • 6 replies
  • 1 has this problem
  • 15 views
  • Last reply by McCoy

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What does this image mean?

Attached screenshots

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Please explain the problem in detail. What happens? What is/are the exact error message(s) ?

How did this image come up?

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My programs, such as Word, and the Firefox browser all have “not responding”. Everything locks up, freezes, and all of a sudden that image I attached comes up full screen size. There are not any error messages, just this image. My laptop either shuts off or that image goes away but nothing will respond for a while. I am not a techie so that’s the best I can describe it.

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What's your computer system and Firefox version?

The picture you posted, were the images like you are showing, or were they on top of each other?

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My computer is an HP i5 laptop with Windows 10 and I know I have the current up-to-date version of Firefox. The picture I posted is the image exactly as it was on the screen. I just wanted to know what the image means. It has happened three times in the last couple of weeks.

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I called for more help.

Sorry for all the questions. I don't know what the picture is.
Can you say what you were doing when the trouble starts?
watching a clip, surfing, nothing . . . .

Is this with all websites/pages, some, a few?


Use these links to create a new profile. Use this new profile as is. Is the problem still there?

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles


Type about:profiles<enter> in the address bar.

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Hello Julie,

The photo you uploaded shows (from left to right) something that looks like a distorted Firefox logo;   a blue button with unreadable text;   then something that looks like an image of two phones and then a huge   X.

Would it be possible for you to upload a screenshot, when this page appears again ?

How do I create a screenshot of my problem?

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