Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

sync fails to work across devices

  • 2 replies
  • 0 have this problem
  • 20 views
  • Last reply by michdad04

more options

i Am having trouble getting sync to work between my desktop and laptop. I have tried reinstalling firefox with no luck. I created a new profile and imported my bookmarks in and no luck. here is a paste of the log file. I would appreciate any help.

1590627953950 Sync.SyncScheduler DEBUG Next sync in 600000 ms. (why=schedule)

1590627953951 FirefoxAccounts TRACE not checking freshness of profile as it remains recent

1590627953951 FirefoxAccounts TRACE not checking freshness of profile as it remains recent

1590627975703 Sync.Service DEBUG User-Agent: Firefox/76.0.1 (Windows NT 10.0; Win64; x64) FxSync/1.78.0.20200507114007.desktop

1590627975703 Sync.Service INFO Starting sync at 2020-05-27 21:06:15 in browser session VGSbX3nLWaDr

1590627975703 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score.

1590627975704 Sync.Status INFO Resetting Status.

1590627975704 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok

1590627975705 FirefoxAccounts TRACE not checking freshness of profile as it remains recent

1590627975705 FirefoxAccounts TRACE not checking freshness of profile as it remains recent

1590627975705 FirefoxAccounts TRACE not checking freshness of profile as it remains recent

1590627975809 Sync.Resource DEBUG GET success 200 https://sync-596-us- west-2.sync.services.mozilla.com/1.5/93597766/info/collections

1590627975809 Sync.Service DEBUG Fetching server configuration: https://sync-596-us-west-2.sync.services.mozilla.com/1.5/93597766/info/configuration

1590627975810 FirefoxAccounts TRACE not checking freshness of profile as it remains recent

1590627975912 Sync.Resource DEBUG GET success 200 https://sync-596-us- west-2.sync.services.mozilla.com/1.5/93597766/info/configuration

1590627975912 Sync.Service DEBUG Fetching global metadata record

1590627975912 Sync.Service DEBUG Weave Version: 1.78.0 Local Storage: 5 Remote Storage: 5

1590627975912 Sync.Service DEBUG Fetching and verifying -- or generating -- symmetric keys.

1590627975912 Sync.Service INFO Testing info/collections: {"bookmarks":1590624877.61,"passwords":1590627962.64,"meta":1590626330.79,"crypto":1520384595.02,"clients":1590627957.9}

1590627975912 Sync.CollectionKeyManager INFO Testing for updateNeeded. Last modified: 1520384595.02

1590627975912 Sync.Synchronizer DEBUG Refreshing client list.

1590627975913 Sync.Engine.Clients INFO 0 outgoing items pre-reconciliation

1590627975913 Sync.Engine.Clients DEBUG Resetting clients last sync time

1590627975913 FirefoxAccounts TRACE not checking freshness of profile as it remains recent

1590627976053 Sync.Collection DEBUG GET success 200 https://sync-596-us- west-2.sync.services.mozilla.com/1.5/93597766/storage/clients?full=1&limit=1000

1590627976056 Sync.Engine.Clients INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 6 reconciled.

1590627976056 Sync.Engine.Clients DEBUG Refreshing the known stale clients list

1590627976057 Sync.BulkKeyBundle INFO BulkKeyBundle being created for undefined

1590627976057 Sync.Engine.Clients INFO Hiding stale client iDv2s3oTXlyL - duplicate device id f098df0ecf5e883dc268717e23407391

1590627976059 Sync.Synchronizer INFO Updating enabled engines: 5 clients.

1590627976060 Sync.Synchronizer INFO Syncing all enabled engines.

1590627976060 Sync.Engine.Passwords INFO 0 outgoing items pre-reconciliation

1590627976060 FirefoxAccounts TRACE not checking freshness of profile as it remains recent

1590627976271 Sync.Collection DEBUG GET success 200 https://sync-596-us-west-2.sync.services.mozilla.com/1.5/93597766/storage/passwords?newer=1590627833.61&full=1& limit=1000

1590627976272 Sync.Engine.Passwords INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled.

1590627976272 Sync.Engine.Bookmarks DEBUG Checking if server sync ID RtdrA0dDiuXK matches existing

1590627976273 Sync.Engine.Bookmarks INFO 0 outgoing items pre-reconciliation

1590627976274 Sync.Engine.Bookmarks INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled.

1590627976274 Sync.Engine.Bookmarks.Mirror DEBUG Merging bookmarks in Rust

1590627976276 Sync.Engine.Bookmarks.Mirror DEBUG Building local tree

1590627976279 Sync.Engine.Bookmarks.Mirror DEBUG Building remote tree

1590627976280 Sync.Engine.Bookmarks.BookmarkSyncUtils DEBUG pushChanges: Processed change records: {"weak":0,"skipped":0,"updated":0}

1590627976280 Sync.Status DEBUG Status for engine bookmarks: error.engine.reason.unknown_fail

1590627976280 Sync.Status DEBUG Status.service: success.status_ok => error.sync.failed_partial

1590627976280 Sync.ErrorHandler DEBUG bookmarks failed: MergeError: Item -N8o9cZ315HT can't contain itself(resource://gre/modules/SyncedBookmarksMirror.jsm:1412:5) JS Stack trace: MergeError@SyncedBookmarksMirror.jsm:1412:5 handleError@SyncedBookmarksMirror.jsm:774:22

1590627976281 Sync.Doctor INFO Skipping check of passwords - disabled via preferences

1590627976281 Sync.Doctor INFO Skipping check of bookmarks - disabled via preferences

1590627976281 Sync.Doctor INFO Skipping validation: no engines qualify

1590627976281 Sync.Synchronizer INFO Sync completed at 2020-05-27 21:06:16 after 0.58 secs.

1590627976281 Sync.Declined DEBUG Handling remote declined: ["forms","history","tabs","addons","prefs"]

1590627976281 Sync.Declined DEBUG Handling local declined: ["forms","history","tabs","addons","prefs"]

1590627976281 Sync.Declined DEBUG Declined changed? false

1590627976281 Sync.Service INFO No change to declined engines. Not reuploading meta/global.

1590627976281 Sync.ErrorHandler ERROR Some engines did not sync correctly.

1590627976282 Sync.SyncScheduler DEBUG Next sync in 600000 ms. (why=schedule)

1590627976284 FirefoxAccounts TRACE not checking freshness of profile as it remains recent

i Am having trouble getting sync to work between my desktop and laptop. I have tried reinstalling firefox with no luck. I created a new profile and imported my bookmarks in and no luck. here is a paste of the log file. I would appreciate any help. 1590627953950 Sync.SyncScheduler DEBUG Next sync in 600000 ms. (why=schedule) 1590627953951 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1590627953951 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1590627975703 Sync.Service DEBUG User-Agent: Firefox/76.0.1 (Windows NT 10.0; Win64; x64) FxSync/1.78.0.20200507114007.desktop 1590627975703 Sync.Service INFO Starting sync at 2020-05-27 21:06:15 in browser session VGSbX3nLWaDr 1590627975703 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1590627975704 Sync.Status INFO Resetting Status. 1590627975704 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1590627975705 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1590627975705 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1590627975705 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1590627975809 Sync.Resource DEBUG GET success 200 https://sync-596-us- west-2.sync.services.mozilla.com/1.5/93597766/info/collections 1590627975809 Sync.Service DEBUG Fetching server configuration: https://sync-596-us-west-2.sync.services.mozilla.com/1.5/93597766/info/configuration 1590627975810 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1590627975912 Sync.Resource DEBUG GET success 200 https://sync-596-us- west-2.sync.services.mozilla.com/1.5/93597766/info/configuration 1590627975912 Sync.Service DEBUG Fetching global metadata record 1590627975912 Sync.Service DEBUG Weave Version: 1.78.0 Local Storage: 5 Remote Storage: 5 1590627975912 Sync.Service DEBUG Fetching and verifying -- or generating -- symmetric keys. 1590627975912 Sync.Service INFO Testing info/collections: {"bookmarks":1590624877.61,"passwords":1590627962.64,"meta":1590626330.79,"crypto":1520384595.02,"clients":1590627957.9} 1590627975912 Sync.CollectionKeyManager INFO Testing for updateNeeded. Last modified: 1520384595.02 1590627975912 Sync.Synchronizer DEBUG Refreshing client list. 1590627975913 Sync.Engine.Clients INFO 0 outgoing items pre-reconciliation 1590627975913 Sync.Engine.Clients DEBUG Resetting clients last sync time 1590627975913 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1590627976053 Sync.Collection DEBUG GET success 200 https://sync-596-us- west-2.sync.services.mozilla.com/1.5/93597766/storage/clients?full=1&limit=1000 1590627976056 Sync.Engine.Clients INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 6 reconciled. 1590627976056 Sync.Engine.Clients DEBUG Refreshing the known stale clients list 1590627976057 Sync.BulkKeyBundle INFO BulkKeyBundle being created for undefined 1590627976057 Sync.Engine.Clients INFO Hiding stale client iDv2s3oTXlyL - duplicate device id f098df0ecf5e883dc268717e23407391 1590627976059 Sync.Synchronizer INFO Updating enabled engines: 5 clients. 1590627976060 Sync.Synchronizer INFO Syncing all enabled engines. 1590627976060 Sync.Engine.Passwords INFO 0 outgoing items pre-reconciliation 1590627976060 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1590627976271 Sync.Collection DEBUG GET success 200 https://sync-596-us-west-2.sync.services.mozilla.com/1.5/93597766/storage/passwords?newer=1590627833.61&full=1& limit=1000 1590627976272 Sync.Engine.Passwords INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled. 1590627976272 Sync.Engine.Bookmarks DEBUG Checking if server sync ID RtdrA0dDiuXK matches existing 1590627976273 Sync.Engine.Bookmarks INFO 0 outgoing items pre-reconciliation 1590627976274 Sync.Engine.Bookmarks INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled. 1590627976274 Sync.Engine.Bookmarks.Mirror DEBUG Merging bookmarks in Rust 1590627976276 Sync.Engine.Bookmarks.Mirror DEBUG Building local tree 1590627976279 Sync.Engine.Bookmarks.Mirror DEBUG Building remote tree 1590627976280 Sync.Engine.Bookmarks.BookmarkSyncUtils DEBUG pushChanges: Processed change records: {"weak":0,"skipped":0,"updated":0} 1590627976280 Sync.Status DEBUG Status for engine bookmarks: error.engine.reason.unknown_fail 1590627976280 Sync.Status DEBUG Status.service: success.status_ok => error.sync.failed_partial 1590627976280 Sync.ErrorHandler DEBUG bookmarks failed: MergeError: Item -N8o9cZ315HT can't contain itself(resource://gre/modules/SyncedBookmarksMirror.jsm:1412:5) JS Stack trace: MergeError@SyncedBookmarksMirror.jsm:1412:5 handleError@SyncedBookmarksMirror.jsm:774:22 1590627976281 Sync.Doctor INFO Skipping check of passwords - disabled via preferences 1590627976281 Sync.Doctor INFO Skipping check of bookmarks - disabled via preferences 1590627976281 Sync.Doctor INFO Skipping validation: no engines qualify 1590627976281 Sync.Synchronizer INFO Sync completed at 2020-05-27 21:06:16 after 0.58 secs. 1590627976281 Sync.Declined DEBUG Handling remote declined: ["forms","history","tabs","addons","prefs"] 1590627976281 Sync.Declined DEBUG Handling local declined: ["forms","history","tabs","addons","prefs"] 1590627976281 Sync.Declined DEBUG Declined changed? false 1590627976281 Sync.Service INFO No change to declined engines. Not reuploading meta/global. 1590627976281 Sync.ErrorHandler ERROR Some engines did not sync correctly. 1590627976282 Sync.SyncScheduler DEBUG Next sync in 600000 ms. (why=schedule) 1590627976284 FirefoxAccounts TRACE not checking freshness of profile as it remains recent

Modified by michdad04

Chosen solution

I solved my issue by searching for that string in the bookmarks backup opened in notepad, figuring out which bookmark it was referring to and deleting that bookmark. I then created a new backup of my bookmarks, re-imported them replacing my bookmarks and then syncing. Now all my computers have the same bookmarks.

Read this answer in context 👍 0

All Replies (2)

more options

Here is the part that sticks out to me, I just cannot figure out what the issue is.

error.sync.failed_partial 1590627976280 Sync.ErrorHandler DEBUG bookmarks failed: MergeError: Item -N8o9cZ315HT can't contain itself(resource://gre/modules/SyncedBookmarksMirror.jsm:1412:5) JS Stack trace: MergeError@SyncedBookmarksMirror.jsm:1412:5 handleError@SyncedBookmarksMirror.jsm:774:22

Modified by michdad04

more options

Chosen Solution

I solved my issue by searching for that string in the bookmarks backup opened in notepad, figuring out which bookmark it was referring to and deleting that bookmark. I then created a new backup of my bookmarks, re-imported them replacing my bookmarks and then syncing. Now all my computers have the same bookmarks.

Modified by michdad04