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not responding message

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  • 1 has this problem
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  • Last reply by FredMcD

emilet1
emilet1
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I received 2 emails which I cannot delete or arrow down to read the next email. I use a screen reader to access my computer; it tells me what is on the screen. When I land on those 2 specific emails, my speech goes off and I have to use task manager to shut down the program. All I get is the message: "not responding" then everything goes south. How can i correct or get rid of that error message without having to use the task manager and restart again? I appreciate all the help you can give me. Thanks.

I received 2 emails which I cannot delete or arrow down to read the next email. I use a screen reader to access my computer; it tells me what is on the screen. When I land on those 2 specific emails, my speech goes off and I have to use task manager to shut down the program. All I get is the message: "not responding" then everything goes south. How can i correct or get rid of that error message without having to use the task manager and restart again? I appreciate all the help you can give me. Thanks.

All Replies (1)

FredMcD
FredMcD
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Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}