Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Restarting Firefox drops my settings

more options

Everytime I restart Firefox, all my setting are lost and I must re-login. So I login, have to re-sync, click on view to add back my toolbar for bookmarks, and access preferences to reset download files destinations. I would like to restart Firefox and retain all these setting.

Please help. Thanks!

Everytime I restart Firefox, all my setting are lost and I must re-login. So I login, have to re-sync, click on view to add back my toolbar for bookmarks, and access preferences to reset download files destinations. I would like to restart Firefox and retain all these setting. Please help. Thanks!

Chosen solution

Are you running Firefox directly from the *****.dmg file that you downloaded?

This is a common mistake that a lot of people on Mac make when installing Firefox. You need to correctly install Firefox on your system or else you will have issues. See How to download and install Firefox on Mac.

You need to copy the firefox.app file into the Applications folder on your Mac. Otherwise, Firefox will randomly detect that it's a new installation and create a new blank profile folder for you (which is why you see no bookmarks and your browser looks like it's been reset).

Once you've done that, you can open Firefox from that firefox.app file instead of the DMG and then recover your old profile folder. See Recover user data missing after Firefox update.

After you've done all that, the old Firefox should be on the left sidebar of your Mac file explorer. You can press the little eject button next to it to remove it from the computer.

Hope this helps.

Read this answer in context 👍 0

All Replies (2)

more options

Chosen Solution

Are you running Firefox directly from the *****.dmg file that you downloaded?

This is a common mistake that a lot of people on Mac make when installing Firefox. You need to correctly install Firefox on your system or else you will have issues. See How to download and install Firefox on Mac.

You need to copy the firefox.app file into the Applications folder on your Mac. Otherwise, Firefox will randomly detect that it's a new installation and create a new blank profile folder for you (which is why you see no bookmarks and your browser looks like it's been reset).

Once you've done that, you can open Firefox from that firefox.app file instead of the DMG and then recover your old profile folder. See Recover user data missing after Firefox update.

After you've done all that, the old Firefox should be on the left sidebar of your Mac file explorer. You can press the little eject button next to it to remove it from the computer.

Hope this helps.

more options

Wesley, this worked exactly as you stated. Thanks a million for recognizing my problem and clearly explaining how to fix my problem.

YOU ARE GREAT!!!