Recent answers to Since some companies I have accounts with have updated their sites they are all broken in Firefox but not other browsershttps://support.mozilla.org/mk/questions/12848802020-10-07T09:14:24-07:00Hi floodmp
This can be a problem with Kaspersky software.
/questions/1306991?page=2#answer-13565172020-10-07T09:14:24-07:00cor-elhttps://support.mozilla.org/mk/questions/1284880#answer-1356558<p>Hi floodmp
</p><p>This can be a problem with Kaspersky software.
</p>
<ul><li><a href="/questions/1306991?page=2#answer-1356517" rel="nofollow">/questions/1306991?page=2#answer-1356517</a> Cannot log into Chase account
</li></ul>I have been unable to log into chase.com for about 3 days using Firefox - previously it was fine. F2020-10-07T09:02:26-07:00floodmphttps://support.mozilla.org/mk/questions/1284880#answer-1356553<p>I have been unable to log into <a href="http://chase.com" rel="nofollow">chase.com</a> for about 3 days using Firefox - previously it was fine. Further, I CAN log onto <a href="http://chase.com" rel="nofollow">chase.com</a> using either Edge or Chrome - only with Firefox is there a problem, and I can log onto ALL other sites using Firefox. I have cleared cookies from the <a href="http://chase.com" rel="nofollow">chase.com</a> site by clicking on the "padlock" in the address bar, cleared the cache, and disabled the hardware accelerator - nothing helped. When I log into the <a href="http://chase.com" rel="nofollow">chase.com</a> website, I get only a white screen with a two inch solid blue bar roughly in the center of the screen. Help!
</p>That was very good work. Well Done.
2020-04-18T14:59:33-07:00fredmcd-hotmailhttps://support.mozilla.org/mk/questions/1284880#answer-1306947<p>That was very good work. Well Done.
</p>THANK YOU SO MUCH FRED.
I went through all of your suggestions, and while they did not solve the pro2020-04-18T11:08:58-07:00atkaycehttps://support.mozilla.org/mk/questions/1284880#answer-1306904<p>THANK YOU SO MUCH FRED.
</p><p>I went through all of your suggestions, and while they did not solve the problem, they led me to what did. I am rather embarrassed to say, that the problem was an extension I was running. Should have been the very first thing I looked at... but... I should add though, for others, this problem which is sites not loading and, more specifically, commercial sites (like phone companies, cloud security services, stores); they had all, somewhat recently, updated their sites to better suit phones and tablets. In some cases the sites, simply, did not load -- blank page. In others, the site looked fine but the login windows/frames were either non-existent or they didn't work. Also, a lot of the links did not work...and other small things.
So, I will cut to the chase now. The culprit was an extension that Firefox has sanctioned for a long time, so I didn't consider it -- that extension is called 'NoScript' -- has never caused a problem in the past but something needs to be updated in it now -- my guess.
Again, my thanks to you Fred.
Everyone keep safe.
</p>Please provide a public link (no password) that we can
check out. No Personal Information Please&nbs2020-04-18T08:26:51-07:00fredmcd-hotmailhttps://support.mozilla.org/mk/questions/1284880#answer-1306853<p>Please provide a public link (no password) that we can
check out. <strong>No Personal Information Please&nbsp;! </strong>
</p><p>Many site issues can be caused by corrupt cookies or cache.
</p><p><strong>Warning&nbsp;! ! </strong> This will log you out of sites you're
logged in to. You may also lose any settings
for that website.
</p>
<ul><li> <a href="https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored" rel="nofollow">Delete cookies to remove the information websites have stored on your computer</a> {web link}
</li></ul>
<ul><li> <a href="https://support.mozilla.org/en-US/kb/how-clear-firefox-cache" rel="nofollow">How to clear the Firefox cache</a> {web link}
</li></ul>
<p>If there is still a problem, <strong><a href="https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode" rel="nofollow">Start Firefox in Safe Mode</a></strong> {web link}
by holding down the <strong>&lt;Shift&gt; <em>(Mac=Options)</em></strong> key, and then starting Firefox.
</p><p>A small dialog should appear. Click <strong>Start In Safe Mode</strong> (not Refresh).
Did this help?
</p><p>While you are in safe mode;
</p><p>Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.
</p><p><em><a href="https://support.mozilla.org/en-US/kb/forum-response-disable-hardware-acceleration" rel="nofollow">How to disable Hardware Acceleration</a></em> {web link}
</p>