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keeps needing to restart

Posted

Whenever I start Firefox, I get the usual "Sorry. We just need ..." and leaves me no option but to restart. I tried refreshing, removing the profile folder, the whole .mozilla folder, uninstalling and reinstalling, nothing works. If I change user on the same computer, everything works as normal. Can you suggest something?

Troubleshooting information below is copy-pasted from the faulty browser. I'm right now using a different one.

Whenever I start Firefox, I get the usual "Sorry. We just need ..." and leaves me no option but to restart. I tried refreshing, removing the profile folder, the whole .mozilla folder, uninstalling and reinstalling, nothing works. If I change user on the same computer, everything works as normal. Can you suggest something? Troubleshooting information below is copy-pasted from the faulty browser. I'm right now using a different one.
Quote

Additional System Details

Application

  • Firefox 74.0
  • User Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:74.0) Gecko/20100101 Firefox/74.0
  • Support URL: https://support.mozilla.org/1/firefox/74.0/Linux/en-US/

Extensions

  • Carbonalyser 1.2.0 ({d31179f4-7d42-4b2f-be10-873d2d41702f})
  • DuckDuckGo 1.0 (duckduckgo@search.mozilla.org)
  • Facebook Container 2.1.0 (@contain-facebook)
  • Firefox Multi-Account Containers 6.2.3 (@testpilot-containers)
  • Grammalecte [fr] 1.7.0 (French-GC@grammalecte.net)
  • LastPass: Free Password Manager 4.44.0.2 (support@lastpass.com)
  • Lilo - Search engine 1.0.2 ({3004c9c0-ac9c-4ae2-9ac8-c59948bdd021})
  • Lilo Protect 1.45 ({8d327b80-89cb-4ba8-8c93-263a5520a1d3})
  • minimal 0.4.1 ({80699c7e-6ff6-440b-9ab4-dd6337651e9d})
  • Open in Tor Browser 0.1.1 ({9d3b260b-886d-4263-b9d6-81d756ee4929})
  • PubPeer 1.4.2 (jid1-rU2mNakSg7IiSQ@jetpack)
  • Startpage 1.0 (startpage@search.mozilla.org)
  • TinEye Reverse Image Search 1.4.1 (tineye@ideeinc.com)
  • Twitter 1.0 (twitter@search.mozilla.org)
  • Wikipedia (en) 1.0 (wikipedia@search.mozilla.org)
  • Yahoo! 1.0 (yahoo@search.mozilla.org)
  • Qwant 5.0.1 (qwantcomforfirefox@jetpack) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: GLXtest process failed (exited with status 1): No visuals found
  • adapterDeviceID:
  • adapterDrivers:
  • adapterRAM: 0
  • adapterVendorID:
  • contentUsesTiling: False
  • crashGuards: []
  • driverDate:
  • driverVendor:
  • driverVersion:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'blocked', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blocked', u'message': u'Acceleration blocked by platform', u'type': u'env'}], u'name': u'HW_COMPOSITING'}, {u'status': u'unavailable', u'description': u'OpenGL Compositing', u'log': [{u'status': u'unavailable', u'message': u'Hardware compositing is disabled', u'type': u'default'}], u'name': u'OPENGL_COMPOSITING'}, {u'status': u'unavailable', u'description': u'GPU Process', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'unavailable', u'message': u'Hardware compositing is unavailable.', u'type': u'env'}], u'name': u'GPU_PROCESS'}, {u'status': u'opt-in', u'description': u'WebRender', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}], u'name': u'WEBRENDER'}, {u'status': u'blacklisted', u'description': u'WebRender qualified', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blacklisted', u'message': u'No qualified hardware', u'type': u'env'}], u'name': u'WEBRENDER_QUALIFIED'}, {u'status': u'blacklisted', u'description': u'WebRender native compositor', u'log': [{u'status': u'disabled', u'message': u'Disabled by default', u'type': u'default'}, {u'status': u'blacklisted', u'message': u'Blacklisted', u'type': u'runtime'}], u'name': u'WEBRENDER_COMPOSITOR'}, {u'status': u'available', u'description': u'Off Main Thread Painting', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'OMTP'}, {u'status': u'disabled', u'description': u'WebGPU', u'log': [{u'status': u'disabled', u'message': u'Disabled by default', u'type': u'default'}], u'name': u'WEBGPU'}]}
  • info: {u'ApzWheelInput': 1, u'ApzDragInput': 1, u'ApzKeyboardInput': 1, u'CairoUseXRender': 0, u'ApzAutoscrollInput': 1, u'AzureFallbackCanvasBackend': u'none', u'AzureCanvasBackend': u'skia', u'AzureContentBackend': u'skia'}
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: {u'key': u'blocked-gfx-card'}
  • numTotalWindows: 1
  • offMainThreadPaintEnabled: True
  • offMainThreadPaintWorkerCount: 4
  • targetFrameRate: 60
  • usesTiling: False
  • webgl1DriverExtensions: -
  • webgl1Extensions: -
  • webgl1Renderer: WebGL creation failed: * Refused to create native OpenGL context because of blacklist entry: FEATURE_FAILURE_GLXTEST_FAILED * Exhausted GL driver options.
  • webgl1Version: -
  • webgl1WSIInfo: -
  • webgl2DriverExtensions: -
  • webgl2Extensions: -
  • webgl2Renderer: WebGL creation failed: * Refused to create WebGL2 context because of blacklist entry: FEATURE_FAILURE_GLXTEST_FAILED
  • webgl2Version: -
  • webgl2WSIInfo: -
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic
  • windowProtocol: x11
  • windowUsingAdvancedLayers: False

Modified Preferences

  • browser.cache.disk.amount_written: 18127
  • browser.cache.disk.capacity: 1048576
  • browser.cache.disk.filesystem_reported: 1
  • browser.contentblocking.category: custom
  • browser.download.useDownloadDir: False
  • browser.search.useDBForOrder: True
  • browser.sessionstore.upgradeBackup.latestBuildID: 20200309095159
  • browser.startup.homepage: about:home
  • browser.startup.homepage_override.buildID: 20200309095159
  • browser.startup.homepage_override.mstone: 74.0
  • browser.startup.page: 3
  • browser.tabs.warnOnClose: False
  • browser.urlbar.maxRichResults: 12
  • browser.urlbar.placeholderName: Startpage
  • dom.push.userAgentID: 58c01e08ba7a4d3696deebda354a5a36
  • extensions.lastAppVersion: 74.0
  • gfx.blacklist.canvas2d.acceleration: 4
  • gfx.blacklist.canvas2d.acceleration.failureid: FEATURE_FAILURE_GLXTEST_FAILED
  • gfx.blacklist.d3d11.keyed.mutex: 4
  • gfx.blacklist.d3d11.keyed.mutex.failureid: FEATURE_FAILURE_GLXTEST_FAILED
  • gfx.blacklist.direct2d: 4
  • gfx.blacklist.direct2d.failureid: FEATURE_FAILURE_GLXTEST_FAILED
  • gfx.blacklist.direct3d11angle: 4
  • gfx.blacklist.direct3d11angle.failureid: FEATURE_FAILURE_GLXTEST_FAILED
  • gfx.blacklist.dx.interop2: 4
  • gfx.blacklist.dx.interop2.failureid: FEATURE_FAILURE_GLXTEST_FAILED
  • gfx.blacklist.dx.nv12: 4
  • gfx.blacklist.dx.nv12.failureid: FEATURE_FAILURE_GLXTEST_FAILED
  • gfx.blacklist.dx.p010: 4
  • gfx.blacklist.dx.p010.failureid: FEATURE_FAILURE_GLXTEST_FAILED
  • gfx.blacklist.dx.p016: 4
  • gfx.blacklist.dx.p016.failureid: FEATURE_FAILURE_GLXTEST_FAILED
  • gfx.blacklist.gl.swizzle: 4
  • gfx.blacklist.gl.swizzle.failureid: FEATURE_FAILURE_GLXTEST_FAILED
  • gfx.blacklist.gpu.process: 4
  • gfx.blacklist.gpu.process.failureid: FEATURE_FAILURE_GLXTEST_FAILED
  • gfx.blacklist.hardwarevideodecoding: 4
  • gfx.blacklist.hardwarevideodecoding.failureid: FEATURE_FAILURE_GLXTEST_FAILED
  • gfx.blacklist.layers.advanced: 4
  • gfx.blacklist.layers.advanced.failureid: FEATURE_FAILURE_GLXTEST_FAILED
  • gfx.blacklist.layers.direct3d10: 4
  • gfx.blacklist.layers.direct3d10-1: 4
  • gfx.blacklist.layers.direct3d10-1.failureid: FEATURE_FAILURE_GLXTEST_FAILED
  • gfx.blacklist.layers.direct3d10.failureid: FEATURE_FAILURE_GLXTEST_FAILED
  • gfx.blacklist.layers.direct3d11: 4
  • gfx.blacklist.layers.direct3d11.failureid: FEATURE_FAILURE_GLXTEST_FAILED
  • gfx.blacklist.layers.direct3d9: 4
  • gfx.blacklist.layers.direct3d9.failureid: FEATURE_FAILURE_GLXTEST_FAILED
  • gfx.blacklist.layers.opengl: 4
  • gfx.blacklist.layers.opengl.failureid: FEATURE_FAILURE_GLXTEST_FAILED
  • gfx.blacklist.stagefright: 4
  • gfx.blacklist.stagefright.failureid: FEATURE_FAILURE_GLXTEST_FAILED
  • gfx.blacklist.webgl.angle: 4
  • gfx.blacklist.webgl.angle.failureid: FEATURE_FAILURE_GLXTEST_FAILED
  • gfx.blacklist.webgl.msaa: 4
  • gfx.blacklist.webgl.msaa.failureid: FEATURE_FAILURE_GLXTEST_FAILED
  • gfx.blacklist.webgl.opengl: 4
  • gfx.blacklist.webgl.opengl.failureid: FEATURE_FAILURE_GLXTEST_FAILED
  • gfx.blacklist.webgl2: 4
  • gfx.blacklist.webgl2.failureid: FEATURE_FAILURE_GLXTEST_FAILED
  • gfx.blacklist.webrender: 4
  • gfx.blacklist.webrender.compositor: 4
  • gfx.blacklist.webrender.compositor.failureid: FEATURE_FAILURE_GLXTEST_FAILED
  • gfx.blacklist.webrender.failureid: FEATURE_FAILURE_GLXTEST_FAILED
  • gfx.blacklist.webrtc.hw.acceleration.decode: 4
  • gfx.blacklist.webrtc.hw.acceleration.decode.failureid: FEATURE_FAILURE_GLXTEST_FAILED
  • gfx.blacklist.webrtc.hw.acceleration.encode: 4
  • gfx.blacklist.webrtc.hw.acceleration.encode.failureid: FEATURE_FAILURE_GLXTEST_FAILED
  • gfx.blacklist.webrtc.hw.acceleration.h264: 4
  • gfx.blacklist.webrtc.hw.acceleration.h264.failureid: FEATURE_FAILURE_GLXTEST_FAILED
  • idle.lastDailyNotification: 1585140676
  • media.eme.enabled: True
  • media.gmp-gmpopenh264.abi: x86_64-gcc3
  • media.gmp-gmpopenh264.lastUpdate: 1585140761
  • media.gmp-gmpopenh264.version: 1.8.1.1
  • media.gmp-widevinecdm.abi: x86_64-gcc3
  • media.gmp-widevinecdm.lastUpdate: 1585140762
  • media.gmp-widevinecdm.version: 4.10.1582.2
  • media.gmp.storage.version.observed: 1
  • places.database.lastMaintenance: 1585140678
  • places.history.expiration.transient_current_max_pages: 149797
  • plugin.flash.arch: x86_64-gcc3
  • plugin.flash.blockliststate: 0
  • plugin.flash.desc: Shockwave Flash 32.0 r0
  • plugin.flash.lastmod_hi: 368
  • plugin.flash.lastmod_lo: 2109705072
  • plugin.flash.path: /usr/lib/adobe-flashplugin/libflashplayer.so
  • plugin.flash.version: 32.0.0.344
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.pending: []
  • privacy.trackingprotection.enabled: True
  • privacy.userContext.enabled: True
  • privacy.userContext.extension: @testpilot-containers
  • privacy.userContext.ui.enabled: True
  • security.sandbox.content.tempDirSuffix: cf67fe65-4546-4714-b2b4-84b2dc7bbca0
  • security.sandbox.plugin.tempDirSuffix: 58bf71c8-0fe9-4a5a-86fe-f3cd8f22072f
  • services.sync.declinedEngines:
  • services.sync.engine.prefs.modified: False
  • services.sync.lastPing: 1585139179
  • services.sync.lastSync: Wed Mar 25 2020 13:52:13 GMT+0100 (Central European Standard Time)
  • signon.importedFromSqlite: True
  • signon.rememberSignons: False
  • storage.vacuum.last.index: 0
  • storage.vacuum.last.places.sqlite: 1585140676

Misc

  • User JS: No
  • Accessibility: No

Question owner

I mean this happens repeatedly, right? FF stays in that state. I can't do anything but restarting...

I mean this happens repeatedly, right? FF stays in that state. I can't do anything but restarting...
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