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I can't press the Sign in to Sync button in the desktop browser.

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The buttons that enable me to sign in are simply unresponsive. It is clickable, but nothing happens.

The buttons that enable me to sign in are simply unresponsive. It is clickable, but nothing happens.
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Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:74.0) Gecko/20100101 Firefox/74.0

More Information

FredMcD
  • Top 10 Contributor
4399 solutions 61752 answers

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there?
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Question owner

It is still unresponsive.

It is still unresponsive.
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FredMcD
  • Top 10 Contributor
4399 solutions 61752 answers

We need to look at the sync logs.

Note: Do the following for each problem system/profile. And label each as to what system/profile.

Type about:sync-log<enter> in the address bar.

Open the last file created and Copy its contents Now Paste it into this forum.

If the file is too large;


Open a text/word program and load the file. Left-click once. Now <Control> A to highlight everything, then <Control> C to copy it.

Next, have your web browser go to; https://pastebin.com/

Paste <Control> P the content of the file in the window. Note: On the bottom, fill out the boxes as best you can.

Now press Create A New Paste. The page will reload. Copy the new web address, and post it here.

We need to look at the sync logs. Note: Do the following for each problem system/profile. And label each as to what system/profile. Type ''' about:sync-log'''<enter> in the address bar. Open the last file created and '''Copy''' its contents Now '''Paste''' it into this forum. If the file is too large; Open a text/word program and load the file. Left-click once. Now '''<Control> A''' to highlight everything, then '''<Control> C''' to copy it. Next, have your web browser go to; '''https://pastebin.com/''' Paste '''<Control> P''' the content of the file in the window. '''Note: ''' On the bottom, fill out the boxes as best you can. Now press '''Create A New Paste. ''' The page will reload. Copy the new web address, and post it here.
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Roland Tanglao
  • Administrator
78 solutions 854 answers

Hi hiimhakk

Perhaps following the instructions (summary: 1. Click the Firefox Account icon in the Firefox toolbar. 2. Click Sign in to Firefox) in this article will help:

https://support.mozilla.org/en-US/kb/how-do-i-set-sync-my-computer

If not then Fred's advice of getting the sync logs will be helpful

..Roland

Hi hiimhakk Perhaps following the instructions (summary: 1. Click the Firefox Account icon in the Firefox toolbar. 2. Click Sign in to Firefox) in this article will help: https://support.mozilla.org/en-US/kb/how-do-i-set-sync-my-computer If not then Fred's advice of getting the sync logs will be helpful ..Roland
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