X
Tap here to go to the mobile version of the site.

Support Forum

How to stop firefox from crashing every tab

Posted

So every time I open firefox, it immediately gives me the Gah your tab just crashed on the opening page and every other page I try to launch. I tried downloading an older version of firefox and got the same results. Now I'm back on the most up to date version and I can't seem to access any options or account features, ie nothing happens when I click on the bookmarks, account or menu buttons in the corner. I submitted the crash reports, but now it won't even take me to any page if I try to put a url or about:crashes in. It doesn't show the crash page either. What do I do???

So every time I open firefox, it immediately gives me the Gah your tab just crashed on the opening page and every other page I try to launch. I tried downloading an older version of firefox and got the same results. Now I'm back on the most up to date version and I can't seem to access any options or account features, ie nothing happens when I click on the bookmarks, account or menu buttons in the corner. I submitted the crash reports, but now it won't even take me to any page if I try to put a url or about:crashes in. It doesn't show the crash page either. What do I do???

Chosen solution

Turning off bitdefender solved the issue, but I'd like to find a way to not have to remove my antivirus software. I guess it's on bitdefender's end though. Thanks for the suggestions

Read this answer in context 0
Quote

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.102 Safari/537.36 Edge/18.18362

More Information

Question owner

Also, I'm curious if this might have to do with a Bitdefender update that I installed just prior to these crashes occurring.

Also, I'm curious if this might have to do with a Bitdefender update that I installed just prior to these crashes occurring.
Was this helpful to you?
Quote

Question owner

Here are the crash report numbers:

bp-285446e1-9586-4abb-85a4-af0270200220 bp-3a84b2e4-e20c-4115-9e85-8837f0200220 bp-1218685e-bfb9-40d7-a929-dc8e50200220 bp-2a9878b6-4818-4770-8582-e0ef00200220 bp-0122e5e4-a271-4c2e-b4e9-063550200220 bp-49bf8d4f-b01b-4b3a-8932-f167c0200220 bp-bb823936-6446-45a3-961b-5d8880200220 bp-7c1547f6-d287-48d9-ac48-c58b40200220 bp-351ea72a-4a0d-4f0c-a383-330a50200220

Here are the crash report numbers: bp-285446e1-9586-4abb-85a4-af0270200220 bp-3a84b2e4-e20c-4115-9e85-8837f0200220 bp-1218685e-bfb9-40d7-a929-dc8e50200220 bp-2a9878b6-4818-4770-8582-e0ef00200220 bp-0122e5e4-a271-4c2e-b4e9-063550200220 bp-49bf8d4f-b01b-4b3a-8932-f167c0200220 bp-bb823936-6446-45a3-961b-5d8880200220 bp-7c1547f6-d287-48d9-ac48-c58b40200220 bp-351ea72a-4a0d-4f0c-a383-330a50200220
Was this helpful to you?
Quote
FredMcD
  • Top 10 Contributor
4398 solutions 61714 answers

Fri, 14 Sep 2018 00:39:36 GMT bp-285446e1-9586-4abb-85a4-af0270200220 Signature: igd11dxva64.dll | _scrt_dllmain_crt_thread_attach

Thu, 04 Oct 2018 14:31:25 GMT bp-3a84b2e4-e20c-4115-9e85-8837f0200220 Signature: IPCError-browser | ShutDownKill | mozilla::layers::CompositorBridgeChild::FlushAsyncPaints

Fri, 14 Sep 2018 00:39:36 GMT bp-285446e1-9586-4abb-85a4-af0270200220 Signature: igd11dxva64.dll | _scrt_dllmain_crt_thread_attach Thu, 04 Oct 2018 14:31:25 GMT bp-3a84b2e4-e20c-4115-9e85-8837f0200220 Signature: IPCError-browser | ShutDownKill | mozilla::layers::CompositorBridgeChild::FlushAsyncPaints
Was this helpful to you?
Quote
FredMcD
  • Top 10 Contributor
4398 solutions 61714 answers

The above and other reports are too old to be useful.


Product Firefox Release Channel release Version 72.0.2 Build ID 20200117190643 (2020-01-17) Buildhub data OS Windows 10 OS Version 10.0.18362

Mon, 10 Feb 2020 00:25:21 GMT bp-bb823936-6446-45a3-961b-5d8880200220 Signature: igd11dxva64.dll | NDXGI::CDevice::NTStatusToHResult

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

msvp9dec_store.dll = Microsoft® Windows® Operating System

igd11dxva64.dll = IntelVPGSigning2014

This is for Sumo's Related Bugs 1506468 NEW --- GPU process crash in igd11dxva64.dll | NDXGI::CDevice::NTStatusToHResult

The above and other reports are too old to be useful. Product Firefox Release Channel release Version 72.0.2 Build ID 20200117190643 (2020-01-17) Buildhub data OS Windows 10 OS Version 10.0.18362 Mon, 10 Feb 2020 00:25:21 GMT bp-bb823936-6446-45a3-961b-5d8880200220 Signature: igd11dxva64.dll | NDXGI::CDevice::NTStatusToHResult Crash Reason EXCEPTION_ACCESS_VIOLATION_READ msvp9dec_store.dll = Microsoft® Windows® Operating System igd11dxva64.dll = IntelVPGSigning2014 This is for Sumo's Related Bugs 1506468 NEW --- GPU process crash in igd11dxva64.dll | NDXGI::CDevice::NTStatusToHResult
Was this helpful to you?
Quote
FredMcD
  • Top 10 Contributor
4398 solutions 61714 answers

The bug report shows that the file: igd11dxva64.dll (IntelVPGSigning2014) is causing the problem.

Make sure its files are up to date. If the problem continues, disable that program.

The bug report shows that the file: igd11dxva64.dll (IntelVPGSigning2014) is causing the problem. Make sure its files are up to date. If the problem continues, disable that program.
Was this helpful to you?
Quote
cor-el
  • Top 10 Contributor
  • Moderator
17876 solutions 161748 answers

If you use BitDefender then try to uninstall this software.

If you use BitDefender then try to uninstall this software. *[/questions/1280327] Firefox 73.0.1 was working fine, suddenly all new tabs "tab crash".
Was this helpful to you?
Quote

Chosen Solution

Turning off bitdefender solved the issue, but I'd like to find a way to not have to remove my antivirus software. I guess it's on bitdefender's end though. Thanks for the suggestions

Turning off bitdefender solved the issue, but I'd like to find a way to not have to remove my antivirus software. I guess it's on bitdefender's end though. Thanks for the suggestions
Was this helpful to you?
Quote

Question owner

For the IntelVPGSigning2014 issue. How do I find those files to update them?

For the IntelVPGSigning2014 issue. How do I find those files to update them?
Was this helpful to you?
Quote
jscher2000
  • Top 10 Contributor
8962 solutions 73440 answers

lenstalkhru said

Also, I'm curious if this might have to do with a Bitdefender update that I installed just prior to these crashes occurring.

lenstalkhru said

Turning off bitdefender solved the issue, but I'd like to find a way to not have to remove my antivirus software. I guess it's on bitdefender's end though.

Does Bitdefender have a way to roll back the update?

''lenstalkhru [[#answer-1291961|said]]'' <blockquote> Also, I'm curious if this might have to do with a Bitdefender update that I installed just prior to these crashes occurring. </blockquote> ''lenstalkhru [[#answer-1292008|said]]'' <blockquote> Turning off bitdefender solved the issue, but I'd like to find a way to not have to remove my antivirus software. I guess it's on bitdefender's end though. </blockquote> Does Bitdefender have a way to roll back the update?
Was this helpful to you?
Quote
cor-el
  • Top 10 Contributor
  • Moderator
17876 solutions 161748 answers

The crash reports you posted are for incidents that happened in 2018 and are currently likely of no importance since you haven't seen them anumore, so you can ignore them.

The crash reports you posted are for incidents that happened in 2018 and are currently likely of no importance since you haven't seen them anumore, so you can ignore them.
Was this helpful to you?
Quote
cor-el
  • Top 10 Contributor
  • Moderator
17876 solutions 161748 answers

You will have to contact BitDefender support and ask how to proceed with this issue and for now either disable Bitdefender from hooking into Firefox as that is the most likely cause or uninstall BitDefender.

You will have to contact BitDefender support and ask how to proceed with this issue and for now either disable Bitdefender from hooking into Firefox as that is the most likely cause or uninstall BitDefender.
Was this helpful to you?
Quote
Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.