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Unable to Restore Bookmarks. Will not bring up folder to choose file.

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I go to Bookmarks, Show All Bookmark, Import and Backup, Restore and click on Choose File. BUT not file show up to choose from. But I can find the Backup file in my users account. I also have a Old Firefox Data file on desktop but it not seeing it either. Firefox just stop when I try to Choose File, Import or Export.

I go to Bookmarks, Show All Bookmark, Import and Backup, Restore and click on Choose File. BUT not file show up to choose from. But I can find the Backup file in my users account. I also have a Old Firefox Data file on desktop but it not seeing it either. Firefox just stop when I try to Choose File, Import or Export.
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Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:73.0) Gecko/20100101 Firefox/73.0

More Information

cor-el
  • Top 10 Contributor
  • Moderator
17881 solutions 161769 answers

What files do you see in the bookmarkbackups folder ?

The name of an automatically created JSON bookmarks backup in the bookmarkbackups folder includes a total item count (folders and separators included) and an hash value to prevent saving the same backup more than once. You also see this count in the Restore menu drop-down list.

  • bookmarks-YYYY-MM-DD_<item count>_<hash>.jsonlz4.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

What files do you see in the bookmarkbackups folder ? The name of an automatically created JSON bookmarks backup in the bookmarkbackups folder includes a total item count (folders and separators included) and an hash value to prevent saving the same backup more than once. You also see this count in the Restore menu drop-down list. *bookmarks-YYYY-MM-DD_<item count>_<hash>.jsonlz4. You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the <b>about:profiles</b> page. *Help -> Troubleshooting Information -> Profile Folder/Directory:<br>Windows: Open Folder; Linux: Open Directory; Mac: Show in Finder *https://support.mozilla.org/en-US/kb/Profiles
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Question owner

I see the folder [C:\Users\Steve\Desktop\Old Firefox Data\g5dx7cb6.default] and the bookmarkbackups folder and the JSONLZ4 files, 16 of them.

Problem is I cannot do a restore as when I click "Choose File" nothing happens. The process just stop and does not display the files to choose from. I have follow the instructions on Firefox with not luck. Also Firefox is not doing a Backup of the Bookmarks either.

Thank you for any help.

I see the folder [C:\Users\Steve\Desktop\Old Firefox Data\g5dx7cb6.default] and the bookmarkbackups folder and the JSONLZ4 files, 16 of them. Problem is I cannot do a restore as when I click "Choose File" nothing happens. The process just stop and does not display the files to choose from. I have follow the instructions on Firefox with not luck. Also Firefox is not doing a Backup of the Bookmarks either. Thank you for any help.
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Question owner

Please note I cannot Export or Import files. I try to Import from another browser and and I get the following error.

XML Parsing Error: undefined entity Location: chrome://browser/content/migration/migration.xhtml Line Number 7, Column 1: <window <="" id="migrationWizard" p=""></window>

Please note I cannot Export or Import files. I try to Import from another browser and and I get the following error. XML Parsing Error: undefined entity Location: chrome://browser/content/migration/migration.xhtml Line Number 7, Column 1: <window id="migrationWizard"
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Question owner

Does anyone have an idea what to do?

Does anyone have an idea what to do?
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