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My desktops icons, shortcuts, images wipeout / gone? Read my profile if you feel charitable.

  • 24 replies
  • 1 has this problem
  • 5 views
  • Last reply by FredMcD

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Read my profile if you feel charitable to a 59 yo veteran who is computerly challenged.

Read my profile if you feel charitable to a 59 yo veteran who is computerly challenged.

All Replies (20)

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continue to add, all my user id / passwords disappear everyday.

I tried a couple of the TS Tips but the paths to resolution I could never muddle my way thru or the results did not much up with the tree.

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goye said

My desktops icons, shortcuts, images wipeout

While Firefox will place a shortcut on your desktop during the installing, it should not change anything else.

Please explain the problem in detail. What happens? What are the exact error message(s) ?


Also, please: Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Now in the Reply Box on the forum page, do a right-click in the box and select Paste.

If the data is too big, do not worry. It's the top part we need to look at.

This will show us your system details. No Personal Information Is Collected.

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Application Basics


Name: Firefox Version: 73.0.1 Build ID: 20200217142647 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:73.0) Gecko/20100101 Firefox/73.0 OS: Windows_NT 10.0 Launcher Process: Enabled Multiprocess Windows: 3/3 Enabled by default Remote Processes: 9 Enterprise Policies: Inactive Google Location Service Key: Found Google Safebrowsing Key: Found Mozilla Location Service Key: Found Safe Mode: false

Crash Reports for the Last 3 Days


Firefox Features


Name: DoH Roll-Out Version: 1.3.0 ID: doh-rollout@mozilla.org

Name: Firefox Screenshots Version: 39.0.0 ID: screenshots@mozilla.org

Name: Form Autofill Version: 1.0 ID: formautofill@mozilla.org

Name: Web Compat Version: 7.0.0 ID: webcompat@mozilla.org

Name: WebCompat Reporter Version: 1.1.0 ID: webcompat-reporter@mozilla.org

Remote Processes


Type: Web Content Count: 7 / 8

Type: Extension Count: 1

Type: GPU Count: 1

Extensions


Name: Amazon.com Version: 1.1 Enabled: true ID: amazondotcom@search.mozilla.org

Name: Bing Version: 1.1 Enabled: true ID: bing@search.mozilla.org

Name: DuckDuckGo Version: 1.0 Enabled: true ID: ddg@search.mozilla.org

Name: eBay Version: 1.0 Enabled: true ID: ebay@search.mozilla.org

Name: Google Version: 1.0 Enabled: true ID: google@search.mozilla.org

Name: Twitter Version: 1.0 Enabled: true ID: twitter@search.mozilla.org

Name: Wikipedia (en) Version: 1.0 Enabled: true ID: wikipedia@search.mozilla.org

Security Software


Type: Windows Defender Antivirus

Type: Windows Defender Antivirus

Type: Windows Firewall

Graphics


Features Compositing: Direct3D 11 (Advanced Layers) Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. 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FredD, Thank You for responding, to answer your questions as best I can.

the error messages where mainly Sunday & Monday, I didnt save or remember them, & I havent received any today thus far, going forward I will note them for references.

Again & basically, when i tried to follow the troubleshooting, I always ended at a place that did not apply to my situation.

I was able to restore the 4 or 5 standard icons but everything else that was on my desktop gone, i search for the old firefox data as suggested, unable to locate.

I muddle thru daily re-entering user id & password only to return the next day & had to do the same, thats where i am at now. Nothing saving / keeping / remaining. When before update using firefox update, the same customary links ie, email, ebay, credit union, inkfrog, wiki were always there, right up top, click click & i in, not any more.

Im incapable of doing any tricks on my computer so I dont

Again thank you for your time

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edited to add, when I am on a site 9ebay / wiki) & i right click, at the top I have left arrow, right arrow, reload circle arrow and bookmark star, the 7 or so links under those are blank, i cant see them at all.

I tried to screen shot, sorry i am unable

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goye said

My desktops icons, shortcuts, images wipeout

Were those icons for weblinks or something else?


goye said

I muddle thru daily re-entering user id & password only to return the next day & had to do the same

Type about:preferences#security<enter> in the address bar. Look under Logins,

Note: For Firefox v56+ its; about:preferences#privacy Look under Forms & Passwords +++++++++++++++++++++++++++++++ Turn on Remember Logins. To check the passwords you have listed, press Saved Logins.

Press the Exceptions button and see what's inside.

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I typed about:preferences#security in a new tab address bar. I did not see Logins.

I typed Logins in the option area & I didnt have: Turn On for Remember Logins

There was nothing to see or filled out in the Exceptions?

regards and thank ewe for helping me thus far

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continued, the desktop contained photos, other folders, scanner / printer, nothing vital just important things i was using stuff

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goye said

I typed about:preferences#security in a new tab address bar. I did not see Logins.

FredMcD said

Note: For Firefox v56+ its; about:preferences#privacy
Look under Forms & Passwords

Do your options look like this? You pressed Saved Passwords ?

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thankewe......

V56, is that version? Im on v73 now

I did what you typed / asked in a new tab, i did not see Forms & Passwords as directed. At the top of what popped up is startup tabs fonts & COLORS and a list of same type options

In options, i typed in passwords

my password screen looks just like the one you asked about.

regards till tomorrow

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Friday Update, WINDOWS tried to do some kind of update last night, I saw one note claiming update was not accomplished, unable to determine cause of not installing, regards & thank you

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How could I determine if I have a windows problem contra to a firefox problem? Help esaelp

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You wrote in the title:

My desktops icons, shortcuts, images wipeout / gone?

Can you clarify what data this is ? Is this about data you saved in Windows on your desktop or is this about data in Firefox ?

Can you possibly attach a screenshot if you have a problem in Firefox or if you get error messages, so we may better understand what is wrong ?

Can you attach a screenshot ?

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In the Windows taskbar search box, type: 'Windows Repair'

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greetings Fred....there were a few options to select following your suggestion, any options you recommend i try to go down first, thank you & regards

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afternoon Fred......

thank you, every morning i get a prepping window notice, but it never seem to install completely.

following this morning; 1/ windows repair 2/fix problems with PC 3/click open 4/ Security & Maintenance (no issue with Security & Maintenance) 5/ Problems with PC, go to settings & try resetting it 6/ Reset this PC, 30 minutes later, there was a problem, no changes were made.

Tried recovery, to no avail, will proceed to disk check again

TY, goye

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In the Windows search box on the Task Bar, type Windows Update.

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just did a DISM.exe, display isnage servicing & nanagement tool

The configuration registry is corrupt.

error 1009 4.5%

going to windows update next

thank you

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Im going to stand by on the windows update for a few minutes.

Ive been trying to update windows for 4 or 5 days now & i think that's what trying to upload / install every morning but is unable to. It get bog down / stops at 99%

sitting by, thank you

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