Search Support

can not log in to gmail

  • 10 replies
  • 6 have this problem
  • 400 views
  • Last reply by Dane1295

more options

can not log in to gmail

All Replies (10)

more options

You can try clearing any cookie and site data associated with Gmail (and other Google services). If you go to Gmail and click the padlock icon on the left-side of your address bar, you will be given the Clear Cookies and Site Data... option.

When you click it, it make take some time for Firefox to load the list of data that needs to be cleared. Then you will see a list of Gmail and Google-related websites that will be cleared. Pressing the Remove button will clear that data.

Then, you should try logging in again.

Hope this helps.

If that doesn't help, can you please post any error messages that you are getting when you try to log in and/or specifically what part of the login process you get stuck at?

Helpful?

more options

mail.google.com times out for personal email but school email does not

Helpful?

more options

can go to google account but not gmail

Helpful?

more options

Gmail is just a blank page for me, since Sunday morning BST. Whichever way I try and get in: https://mail.google.com/mail/u/0/?tab=wm&ogbl https://mail.google.com/mail/u/0/ www.gmail.com All blank screen. Have already updated Firefox (Windows 7)

Helpful?

more options

Hi firefox604

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" for websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window

Helpful?

more options

Thanks, but Gmail started loading again about 24 hours later without me doing anything.

Helpful?

more options

Here's the error notice from google; "Couldn't sign you in This browser or app may not be secure. Learn more Try using a different browser. If you’re already using a supported browser, you can refresh your screen and try again to sign in." None of this works, your solution doesn't work. Was working fine earlier in the day, and for the last several years. Can sign on using another browser.

Helpful?

more options

Since mid May Gmail blocks email clients (such as Thunderbird) and apps which they did not make themselves, on PCs and mobile devices. The only way to get round it is in two steps as follows a) set up 2-step verification for the email account on the gmail webmail page (sign in -> click your name at top right, -> "Manage gmail account" -> then on the left "Security" -> set up the two step verification which unfortunately requires your phone number. They will send a code in the form of G-123456 (i.e. six numbers). When entering the code in the field, leave off the G- part, just enter the numbers. b) When that is set up, you need to use their App Password function. You can give your app or program any name (Use "Other") if it's not in the dropdown list, such as "TBird-My-email". Click the Generate button and it shows you a small window with the Password code at the top right. Mark it and copy it then paste it in your Thunderbird -> Security -> Passwords -> Show Passwords page to replace your previous password. (Maybe make a note of both the old and new passwords somewhere). This at least works with Mailwasher and Thunderbird. The problem I am currently facing is, I have two gmail accounts, both listed in Mailwasher and TBird. Using the so-called App Password on my PC I can download my main account's emails into Tbird with no problem, but when I select "Get Mail" for my second account in the list, I am immediately taken to some blasted "One log in for all, set up your Google account now" sort of page. I don't WANT to set up a one-for-all Google account.... If anyone can think of a solution to that, I would be grateful.

Helpful?

more options

I tried the reply posted by jscher2000 on May 26, 2020, 1:06:31 AM. Thanks. Sorry, but that did not work either. It is like the gamil page will not load. I can load any other www page.

Helpful?

more options

The next day there was a browser update that fixed the problem. Try updating the browser

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.