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Suddenly can't make PayPal payments on eBay using Firefox

Posted

I've had no problems for years when using PayPal to pay for Ebay items, but suddenly 14/02/2020 the PayPal pop-up window just sits there with the spinning circle. Paying by credit/debit card works fine, but I want the payment to come straight out from my bank account. Followed the simple instructions like disabling AdBlocker and checking Pop-ups are allowed, as given in other answers. Still stuck for a solution, saw elsewhere a reference to user_pref file but that just confused me as I'm not that technically minded. Any help would be gratefully received.

I've had no problems for years when using PayPal to pay for Ebay items, but suddenly 14/02/2020 the PayPal pop-up window just sits there with the spinning circle. Paying by credit/debit card works fine, but I want the payment to come straight out from my bank account. Followed the simple instructions like disabling AdBlocker and checking Pop-ups are allowed, as given in other answers. Still stuck for a solution, saw elsewhere a reference to user_pref file but that just confused me as I'm not that technically minded. Any help would be gratefully received.
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Scribe 737 solutions 3533 answers

Hi, try turning off 'Enhanced Tracking Protection' for Ebay and PayPal by clicking the shield icon at the left-hand end of the address bar when you are on those sites - Enhanced Tracking Protection in Firefox for desktop


If that doesn't help, hold down the Shift key when you start Firefox to start in Safe Mode. More - Troubleshoot Firefox issues using Safe Mode

If it works in Safe Mode, restart Firefox, then disable any theme or extensions you have - 3-bar menu > Add-ons > Themes/Extensions and restart Firefox again; now if it's OK, re-enable them one by one until you find the culprit. You may need to restart Firefox after enabling some extensions.

If your question is resolved by this or another answer, please help other users by marking the best reply as Solved. Thank you!

Hi, try turning off 'Enhanced Tracking Protection' for Ebay and PayPal by clicking the shield icon at the left-hand end of the address bar when you are on those sites - [[Enhanced Tracking Protection in Firefox for desktop]] --------------------------------- If that doesn't help, hold down the Shift key when you start Firefox to start in Safe Mode. More - [[Troubleshoot Firefox issues using Safe Mode]] If it works in Safe Mode, restart Firefox, then disable any theme or extensions you have - 3-bar menu > Add-ons > Themes/Extensions and restart Firefox again; now if it's OK, re-enable them one by one until you find the culprit. You may need to restart Firefox after enabling some extensions. ''If your question is resolved by this or another answer, please help other users by marking the best reply as Solved. Thank you!''

Modified by Scribe

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Helpful Reply

Hi thank you for your reply. I have turned off 'Enhanced Tracking Protection' for both sites without any luck. I will leave your second suggestion until later in the week as I'm not that technically minded. Hopefully the problem will be corrected by ebay or Firefox before I try suggestion No.2 and get myself in a tangle.

Apparently others have had the same problem.

Hi thank you for your reply. I have turned off 'Enhanced Tracking Protection' for both sites without any luck. I will leave your second suggestion until later in the week as I'm not that technically minded. Hopefully the problem will be corrected by ebay or Firefox before I try suggestion No.2 and get myself in a tangle. Apparently others have had the same problem.

Modified by djmb

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debjmak 0 solutions 2 answers

Helpful Reply

Im having this problem too, only started this week, and only on my computer browser, it's fine on my android tablet/ phone

Im having this problem too, only started this week, and only on my computer browser, it's fine on my android tablet/ phone
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Bryan 0 solutions 2 answers

I have experienced this all day today. Can't make a purchase on Ebay, Paypal purchase window just sits there with spinning cursor (forever) with Firefox on linux, works from my phone with Firefox on Android

I have experienced this all day today. Can't make a purchase on Ebay, Paypal purchase window just sits there with spinning cursor (forever) with Firefox on linux, works from my phone with Firefox on Android
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mlefirst 0 solutions 2 answers

Scribe said

Hi, try turning off 'Enhanced Tracking Protection' for Ebay and PayPal by clicking the shield icon at the left-hand end of the address bar when you are on those sites - Enhanced Tracking Protection in Firefox for desktop

If that doesn't help, hold down the Shift key when you start Firefox to start in Safe Mode. More - Troubleshoot Firefox issues using Safe Mode

If it works in Safe Mode, restart Firefox, then disable any theme or extensions you have - 3-bar menu > Add-ons > Themes/Extensions and restart Firefox again; now if it's OK, re-enable them one by one until you find the culprit. You may need to restart Firefox after enabling some extensions.

If your question is resolved by this or another answer, please help other users by marking the best reply as Solved. Thank you!

I am also having this problem and have been since mid Feb I have cleared the cookies and still no luck, I'm not tech minded either and find this all stressful. I have taked to using my bank cards to pay for things but this is not how I want tot do business I want to use my PayPal

''Scribe [[#answer-1290423|said]]'' <blockquote> Hi, try turning off 'Enhanced Tracking Protection' for Ebay and PayPal by clicking the shield icon at the left-hand end of the address bar when you are on those sites - [[Enhanced Tracking Protection in Firefox for desktop]] --------------------------------- If that doesn't help, hold down the Shift key when you start Firefox to start in Safe Mode. More - [[Troubleshoot Firefox issues using Safe Mode]] If it works in Safe Mode, restart Firefox, then disable any theme or extensions you have - 3-bar menu > Add-ons > Themes/Extensions and restart Firefox again; now if it's OK, re-enable them one by one until you find the culprit. You may need to restart Firefox after enabling some extensions. ''If your question is resolved by this or another answer, please help other users by marking the best reply as Solved. Thank you!'' </blockquote> I am also having this problem and have been since mid Feb I have cleared the cookies and still no luck, I'm not tech minded either and find this all stressful. I have taked to using my bank cards to pay for things but this is not how I want tot do business I want to use my PayPal
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Bryan 0 solutions 2 answers
Solved according to :- https://support.mozilla.org/en-US/questions/1277038

Modified by Bryan

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mlefirst 0 solutions 2 answers

It's good to know this was solved but what was the cause of this? Also I have to stress; this caused me a lot of problems, so an explanation would be good. I found out by myself a few days ago that this had been corrected your update is a bit late.

It's good to know this was solved but what was the cause of this? Also I have to stress; this caused me a lot of problems, so an explanation would be good. I found out by myself a few days ago that this had been corrected your update is a bit late.
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Question owner

Good that the problem has now been solved, but it would be nice to know who and what caused the problem, hopefully without getting too techy.

Good that the problem has now been solved, but it would be nice to know who and what caused the problem, hopefully without getting too techy.
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