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Cannot find profile with bookmarks, etc.

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Had to reinstall Firefox for Mac because of constant force quits, now I can't find my latest profile that includes bookmarks, etc. Tried using Time Machine back up. Tried reinstalling again. No difference. Please be kind. The fact that I own an iMac should indicate that I am tech-impaired. ;-)

Had to reinstall Firefox for Mac because of constant force quits, now I can't find my latest profile that includes bookmarks, etc. Tried using Time Machine back up. Tried reinstalling again. No difference. Please be kind. The fact that I own an iMac should indicate that I am tech-impaired. ;-)
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Additional System Details

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  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_2) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/13.0.4 Safari/605.1.15

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FredMcD
  • Top 10 Contributor
4396 solutions 61665 answers

Helpful Reply

Look on your desktop. Do you see a folder called; '''Old Firefox?''' Look inside. Look for the folder with the latest creation date. https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible
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FredMcD
  • Top 10 Contributor
4396 solutions 61665 answers

Helpful Reply

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles Type '''about:profiles'''<enter> in the address bar. How many profiles are listed? How many should be there? Also, open the profile folder in your file explorer.
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Question owner

Please bear with me -- I don't want to do more damage than I have already.

So, if I go to my external hard drive and copy the Firefox profile information from Sunday, then go to my Mac library, open the corresponding folder, and paste it there, I should be OK?

I do SO much better with phone support, because I can repeat the instructions back to them before I do anything.

Again, I appreciate your help and patience, Fred.

Please bear with me -- I don't want to do more damage than I have already. So, if I go to my external hard drive and copy the Firefox profile information from Sunday, then go to my Mac library, open the corresponding folder, and paste it there, I should be OK? I do SO much better with phone support, because I can repeat the instructions back to them before I do anything. Again, I appreciate your help and patience, Fred.
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FredMcD
  • Top 10 Contributor
4396 solutions 61665 answers

Yes. Remember to Copy the files.

Yes. Remember to Copy the files.
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Question owner

Hey, FredMcD: I tried the backup method, but I still have nothing from my previous versions.

At this point, am I better off scheduling an appointment at an Apple Store and let them figure it out?

It just doesn't seem possible that this should be this difficult.

Thanking you in advance for any advice.

Hey, FredMcD: I tried the backup method, but I still have nothing from my previous versions. At this point, am I better off scheduling an appointment at an Apple Store and let them figure it out? It just doesn't seem possible that this should be this difficult. Thanking you in advance for any advice.
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FredMcD
  • Top 10 Contributor
4396 solutions 61665 answers

If that is what you want. Create a copy of the instructions here and give then to the tech.

If that is what you want. Create a copy of the instructions here and give then to the tech.
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Question owner

I will do so. Sorry I'm so dense about this. I thank you for your help and kindness.

I will do so. Sorry I'm so dense about this. I thank you for your help and kindness.
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