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Can't login, says there is no internet

Posted

I tried to sync FireFox by logging in, but it says there is no connection. I can still access any other web page.

I tried to sync FireFox by logging in, but it says there is no connection. I can still access any other web page.

Chosen solution

The System Details list shows you use a rather old Firefox 43.0 version. It is possible that this old version no longer is supported.

Does this also happen with the current Firefox release ?

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Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:43.0) Gecko/20100101 Firefox/43.0

More Information

FredMcD
  • Top 10 Contributor
4393 solutions 61631 answers

Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}

Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again; * Make sure your Internet security software is up-to-date (i.e. you are running the latest version). * Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see '''[https://support.mozilla.org/en-US/kb/configure-firewalls-so-firefox-can-access-internet Configure firewalls so that Firefox can access the Internet.]''' {web link}
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cor-el
  • Top 10 Contributor
  • Moderator
17857 solutions 161589 answers

Chosen Solution

The System Details list shows you use a rather old Firefox 43.0 version. It is possible that this old version no longer is supported.

Does this also happen with the current Firefox release ?

The System Details list shows you use a rather old Firefox 43.0 version. It is possible that this old version no longer is supported. Does this also happen with the current Firefox release ?
Was this helpful to you?
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Question owner

It was out of date. Updated to the current version and the problem was gone.

It was out of date. Updated to the current version and the problem was gone.
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