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firefox locks up, none of the fixes I can find "fixes" the problem. I need to communicate with someone not be directed to endless pages

  • 2 replies
  • 1 has this problem
  • 2 views
  • Last reply by cor-el

SteveLaudig
SteveLaudig
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every day for the last week it locks up. i've spent a couple of hours trying sort it out but it doesn't work, when I delete and download and then install and try to activate it claims that it can load because one is already active. my email is ****@Gmail.com

edit by mod: please don't post your email address on a public forum :)

every day for the last week it locks up. i've spent a couple of hours trying sort it out but it doesn't work, when I delete and download and then install and try to activate it claims that it can load because one is already active. my email is ****@Gmail.com edit by mod: please don't post your email address on a public forum :)

Modified by Eve

All Replies (2)

Eve
Eve
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Could you tell me more about the behavior? It locks up, like it freezes, does it happen randomly or when you are doing something specific? Does it crash and develop a crash report? Are you having to reinstall it to even make it open?

Let me know, thanks!

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Can you tell us what steps you tried ?

Did you try Firefox Safe Mode ?

You can create a new profile to test if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.