X
Tap here to go to the mobile version of the site.

Support Forum

Firefox stops working with OS Catalina; can't restart computer afterwards

Posted

Since I installed Catalina on my iMac, I can't use Firefox. I start it up and it seems to work fine. However after coming back to it after a while, pages don't load and if I switch tabs I get a blank page with a spinning wheel. Nothing works anymore. If I force quit and tried to open it again, it won't start (even though the Firefox process is nowhere to be found in the Task Manager). Not only this. If I try to restart or shut down my machine, I can't. I have to forcefully shut down the machine. This only happens with Firefox. I have tried reinstalling Firefox several times (clean reinstall deleting the program AND library files).

Since I installed Catalina on my iMac, I can't use Firefox. I start it up and it seems to work fine. However after coming back to it after a while, pages don't load and if I switch tabs I get a blank page with a spinning wheel. Nothing works anymore. If I force quit and tried to open it again, it won't start (even though the Firefox process is nowhere to be found in the Task Manager). Not only this. If I try to restart or shut down my machine, I can't. I have to forcefully shut down the machine. This only happens with Firefox. I have tried reinstalling Firefox several times (clean reinstall deleting the program AND library files).
Quote

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.108 Safari/537.36

More Information

Seburo
  • Top 10 Contributor
  • Moderator
818 solutions 6052 answers

We're sorry to hear that Firefox is crashing when you open it. Please do the following to give us crash IDs that will help us understand more about the crash.

  1. (OS X 10.6 or previous) Click the Finder icon in the dock. Your home folder will be selected. In the right side of the window, click the Library folder to open it. Then open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder.
    (OS X 10.7 or above) Click the Finder icon in the dock. On the menu bar, click the Go menu, hold down the option or alt key and select Library. A window will open containing your Library folder. Then open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder.
  2. Open the 5 most recent files with a text editor and copy the IDs.
  3. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

We're sorry to hear that Firefox is crashing when you open it. Please do the following to give us crash IDs that will help us understand more about the crash. #'''(OS X 10.6 or previous)''' Click the '''Finder''' icon in the dock. Your home folder will be selected. In the right side of the window, click the Library folder to open it. Then open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder.<br>'''(OS X 10.7 or above)''' Click the '''Finder''' icon in the dock. On the menu bar, click the '''Go''' menu, hold down the '''option''' or '''alt''' key and select '''Library'''. A window will open containing your Library folder. Then open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder. #Open the 5 most recent files with a text editor and copy the IDs. #Paste each ID with '''bp-''' into the reply window on the forums. Thanks in advance! You can find more information and troubleshooting steps in the [[Firefox crashes]] article.
Was this helpful to you?
Quote

Question owner

Hi, this is the only one I found: bp-29081127-fe84-4ec0-a4ac-1e4590191122

Hi, this is the only one I found: bp-29081127-fe84-4ec0-a4ac-1e4590191122
Was this helpful to you?
Quote
Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.