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Firefox crashes

  • 2 replies
  • 1 has this problem
  • 9 views
  • Last reply by FredMcD

kunal.n.bhatia
kunal.n.bhatia
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Hello, Firefox crashes soon after I start using it. Has been happening for about a week now. Have submitted the crash report. Report ID is bp-90e6a4a6-73c1-4686-9472-8a3520191102 Do let me know what can be done.

Hello, Firefox crashes soon after I start using it. Has been happening for about a week now. Have submitted the crash report. Report ID is bp-90e6a4a6-73c1-4686-9472-8a3520191102 Do let me know what can be done.

All Replies (2)

FredMcD
FredMcD
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Product Firefox Release Channel release Version 70.0.1 Build ID 20191030021342 (2019-10-30)

bp-90e6a4a6-73c1-4686-9472-8a3520191102 Signature: mozilla::layers::TextureReadLock::Deserialize

MOZ_CRASH Reason (Sanitized) MOZ_RELEASE_ASSERT(section.shmem().IsReadable())

Crash Reason EXCEPTION_BREAKPOINT

This is for Sumo's Related Bugs 1484288 NEW --- Crash in mozilla::layers::TextureReadLock::Deserialize

FredMcD
FredMcD
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The bug report is showing a problem with graphics. I called for more help.


Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}