My firefox updated and I´ve lost all my passwords. No, I don´t use AVG. I need my passwords back.
I opened my Firefox yesterday and it had updated. I don´t use AVG, and this is the only thing I´ve found when I look up the issue. With this new Firefox update I´ve lost ALL OF MY PASSWORDS. I am extremely upset. How do I recover these?
Chosen solution
I resolved this myself by uninstalling and reinstalling the program. Hope this doesn't happen to anyone else.
Read this answer in context 0Additional System Details
Installed Plug-ins
- Shockwave Flash 32.0 r0
Application
- User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:70.0) Gecko/20100101 Firefox/70.0
More Information
If you look in your Firefox profile folder do you see a logins.json.corrupt file in there? I assume you mentioned that you are not using AVG because you've heard of this issue happening to AVG users, but it can happen with Avast (same company as AVG) and other security software as well.
If you don't see that, go to the about:profiles page in Firefox. Do you see multiple profiles listed? If so, try the Launch profile in new browser button next to one of the other profiles and see if your passwords are saved in there. It's possible that a new profile was created for you when Firefox was updated and that Firefox is now loading that one by default.
Hope this helps.
Question owner
I would like to talk to a person at Firefox. I have no idea what is happening. I don't see those extensions. I don't see more than one user. I simply logged in after an update. In fact, now the passwords I saved yesterday are gone. I don't use Avast, I don't use AVG. Not on this computer. The passwords are gone. How do I talk to a human and not a user forum? I am so upset.
Chosen Solution
I resolved this myself by uninstalling and reinstalling the program. Hope this doesn't happen to anyone else.