Recent answers to Need to uninstall totally and forever Firefox due to serious pc issues since the last updatehttps://support.mozilla.org/mk/questions/12710212019-11-05T19:16:26-08:00You can always check with your laptop manufacturer for drivers.
2019-11-05T19:16:26-08:00user104147805413306348376805769878442569366https://support.mozilla.org/mk/questions/1271021?page=3#answer-1264746<p>You can always check with your laptop manufacturer for drivers.
</p>Hi again,
A quick check with Intel says that support for your graphics is Discontinued. I recommend2019-11-05T18:56:17-08:00user104147805413306348376805769878442569366https://support.mozilla.org/mk/questions/1271021?page=3#answer-1264742<p>Hi again,
A quick check with Intel says that support for your graphics is Discontinued. I recommend being very cautious where you might get an updated driver.
With that much said, I still have the note from the post which I referenced. You might want to check the link at the end to see if you <em>can</em> update your driver.
</p><p><br>
In Windows 7:
1. Open the “Run” dialog box by pressing and holding the Windows key and the R key.
2. Type (or copy and paste) the command devmgmt.msc
3. In the Device Manager window click the arrow next to Display Adapters.
4. Right-click on Intel(R) HD Graphics #### and select Properties.
5. In the Properties window, near the top, select the Driver tab.
6. At the bottom select Uninstall.
7. On the un-install window, select Delete the driver software for this device.
8. Follow the on-screen instructions to complete it and then restart the computer if prompted.
Return to the link below to download drivers for Intel.
<a href="https://downloadcenter.intel.com/" rel="nofollow">https://downloadcenter.intel.com/</a>
</p>hi Dinushi
I didnt even know I had avast
I have previously removed all add ons and reset Firefox to2019-11-05T18:44:35-08:00neilbowlshttps://support.mozilla.org/mk/questions/1271021?page=3#answer-1264739<p>hi Dinushi
I didnt even know I had avast
I have previously removed all add ons and reset Firefox to original but it still does not cure the issues
</p>Hi
thanks for your suggestion,
Can you tell me where I can dind these drivers to try to see if this 2019-11-05T18:41:02-08:00neilbowlshttps://support.mozilla.org/mk/questions/1271021?page=3#answer-1264737<p>Hi
thanks for your suggestion,
Can you tell me where I can dind these drivers to try to see if this works
</p>Hi neilbowls,
I remember seeing a similar issue earlier with the same graphics, Mobile Intel(R) 965 2019-11-05T05:47:40-08:00user104147805413306348376805769878442569366https://support.mozilla.org/mk/questions/1271021?page=3#answer-1264578<p>Hi neilbowls,
I remember seeing a similar issue earlier with the same graphics, Mobile Intel(R) 965 Express Chipset Family, and especially driver version 8, which you have.
Apparently, folks have not been able to update their driver from version 8 without first uninstalling their current version. Some have reported having to completely remove <em>all</em> of their Intel drivers to be able to get their graphics working properly.
</p><p>I thought that you might want to check into this. I hope it helps.
</p>Check your antivirus
Open Avast from and choose Settings in the bottom left corner.
Choose Component2019-11-04T21:12:28-08:00dinushidhananjanihttps://support.mozilla.org/mk/questions/1271021?page=3#answer-1264449<p>Check your antivirus
</p><p>Open Avast from and choose Settings in the bottom left corner.
Choose Components &gt; Web Shield.
Now click Customize button.
Uncheck Enable HTTPS Scanning option and save changes.
</p><p>Disable problematic add-ons
</p><p> Open Firefox and click the Menu
button in top right corner.
Choose Add-ons from the list.
Click the Extensions tab on the left.
List of installed extensions should open.
Now disable all extensions
by clicking the Disable button.
Restart Firefox and check
if the issue is resolved.
If the problem is fixed, you
can try enabling extensions one by one
until you find the one that is causing you problems.
</p><p>Start Firefox in Safe Mode
</p><p>Locate the Firefox shortcut on your desktop, hold the Shift key and double-click it. When the dialog box appears, click Start in Safe Mode button.
</p><p>Reinstall Firefox
</p><p>Clear your cache
</p>jscher thanks for that
Senali
Tried that also removed from the registry as I found in an earlier fix2019-11-04T17:56:38-08:00neilbowlshttps://support.mozilla.org/mk/questions/1271021?page=2#answer-1264402<p>jscher thanks for that
</p><p>Senali
Tried that also removed from the registry as I found in an earlier fix, still not removed
</p>In the Control Panel window, click the Uninstall a program link under the Programs section. From the2019-11-04T00:46:52-08:00senalimadawalahttps://support.mozilla.org/mk/questions/1271021?page=2#answer-1264077<p>In the Control Panel window, click the Uninstall a program link under the Programs section. From the list of currently installed programs, select Mozilla Firefox. To begin the uninstall, click the Uninstall button at the top of the list. In the Mozilla Firefox Uninstall Wizard that opens, click Next.
</p>Hi neilbowls, I don't know where Dinushi was pasting from, or whether that might be an advertisement2019-11-03T23:57:46-08:00jscher2000https://support.mozilla.org/mk/questions/1271021?page=2#answer-1264055<p>Hi neilbowls, I don't know where Dinushi was pasting from, or whether that might be an advertisement of some kind disguised as personal advice. I agree you should stick with tools compatible with Windows 7.
</p><p>For uninstalling Firefox, did the helper.exe method listed in the article work any better: <a href="/en-US/kb/uninstall-firefox-from-your-computer" rel="nofollow">Uninstall Firefox from your computer</a>? Are there any new error messages?
</p>No, please don't download that tool.
Did you run a memory test, the system file check and check dish2019-11-03T23:57:41-08:00user633449https://support.mozilla.org/mk/questions/1271021?page=2#answer-1264054<p>No, please don't download that tool.
</p><p>Did you run a memory test, the system file check and check dish as I suggested?
</p>Thanks for the help.
Not sure if I should try this as I am running Windows 7 and do not know if it w2019-11-03T23:30:37-08:00neilbowlshttps://support.mozilla.org/mk/questions/1271021?page=2#answer-1264041<p>Thanks for the help.
Not sure if I should try this as I am running Windows 7 and do not know if it would cause more issues than it would solve.
</p><p>also the fact that I cannot uninstall Firefox leads me to believe that the problem is deeper rooted than usual fixes
</p><p>If you are sure it would be OK for Windows 7 I could tryt it but because it specifies 10 not sure if it is a good idea
</p><p>what do you mean by discount, After installing do I have to purchase the software before I can use it to see if it helps&nbsp;?
</p>Thank you for the reply
Tried them all now and the problem still persists,
Still cannot uninstall fi2019-11-03T17:54:57-08:00neilbowlshttps://support.mozilla.org/mk/questions/1271021?page=2#answer-1263942<p>Thank you for the reply
Tried them all now and the problem still persists,
Still cannot uninstall firefox either
</p>You should only scan with one of the programs at the time.
Not all scanners detect the same malware,2019-10-31T22:55:13-07:00cor-elhttps://support.mozilla.org/mk/questions/1271021?page=2#answer-1263061<p>You should only scan with one of the programs at the time.
Not all scanners detect the same malware, so if one misses it then another might catch it.
</p>Hi
Thanks again for your assistance
I have run malwarebytes and adw cleaner, I will do the others ne2019-10-31T21:45:03-07:00neilbowlshttps://support.mozilla.org/mk/questions/1271021?page=2#answer-1263052<p>Hi
Thanks again for your assistance
I have run malwarebytes and adw cleaner, I will do the others next week as I am away this weekend.
Just one question though is it safe to have so many anti virus/spyware programmes on at once? I was told this could cause more problems than get solved&nbsp;?
</p>Do a malware check with several malware scanning programs on the Windows computer.
https://support.2019-10-31T17:46:47-07:00cor-elhttps://support.mozilla.org/mk/questions/1271021?page=2#answer-1263004<p>Do a malware check with several malware scanning programs on the Windows computer.
</p>
<ul><li><a href="https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware" rel="nofollow">https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware</a>
</li></ul>
<p>Please scan with all programs because each program detects different malware.
All these programs have free versions.
</p><p>Make sure you update each program to get the latest version of their databases before doing a scan.
</p>
<ul><li>Malwarebytes' Anti-Malware:<br><a href="https://www.malwarebytes.com/" rel="nofollow">https://www.malwarebytes.com/</a>
</li><li>AdwCleaner:<br><a href="https://www.bleepingcomputer.com/download/adwcleaner/" rel="nofollow">https://www.bleepingcomputer.com/download/adwcleaner/</a><br><a href="https://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml" rel="nofollow">https://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml</a>
</li><li>SuperAntispyware:<br><a href="https://www.superantispyware.com/" rel="nofollow">https://www.superantispyware.com/</a>
</li><li>Microsoft Safety Scanner:<br><a href="https://www.microsoft.com/security/scanner/en-us/default.aspx" rel="nofollow">https://www.microsoft.com/security/scanner/en-us/default.aspx</a>
</li><li>Windows Defender:<br><a href="https://windows.microsoft.com/en-us/windows/using-defender" rel="nofollow">https://windows.microsoft.com/en-us/windows/using-defender</a>
</li><li>Spybot Search &amp; Destroy:<br><a href="https://www.safer-networking.org/en/index.html" rel="nofollow">https://www.safer-networking.org/en/index.html</a>
</li><li>Kasperky Free Security Scan:<br><a href="https://www.kaspersky.com/security-scan" rel="nofollow">https://www.kaspersky.com/security-scan</a>
</li></ul>
<p>You can also do a check for a rootkit infection with TDSSKiller.
</p>
<ul><li>Anti-rootkit utility TDSSKiller:<br><a href="https://support.kaspersky.com/viruses/disinfection/5350" rel="nofollow">https://support.kaspersky.com/viruses/disinfection/5350</a>
</li></ul>
<p><br><a href="https://support.kaspersky.com/viruses/utility" rel="nofollow">https://support.kaspersky.com/viruses/utility</a>
</p>cor-el
Having freezing, crashing and other issues since the update of firefox, file explorer not wor2019-10-30T22:34:35-07:00neilbowlshttps://support.mozilla.org/mk/questions/1271021?page=2#answer-1262774<p>cor-el
Having freezing, crashing and other issues since the update of firefox, file explorer not working properly either
Cannot uninstall Firefox or restore to an earlier version as the problem still persists
</p>Hi
Thanks for your input, i was thinking it might be a hardware issue because last up date slowed it2019-10-30T22:31:34-07:00neilbowlshttps://support.mozilla.org/mk/questions/1271021?page=2#answer-1262773<p>Hi
Thanks for your input, i was thinking it might be a hardware issue because last up date slowed it a bit.
unfortunately I cannot uninstall firefox and system restore doesnt clear it either
</p>Can you give more detail about what issues you experience ?
2019-10-30T10:57:21-07:00cor-elhttps://support.mozilla.org/mk/questions/1271021?page=2#answer-1262692<p>Can you give more detail about what issues you experience&nbsp;?
</p>From the sounds of it, you are having hardware issues on your computer that just happened to occur a2019-10-30T03:25:32-07:00user633449https://support.mozilla.org/mk/questions/1271021?page=2#answer-1262595<p>From the sounds of it, you are having hardware issues on your computer that just happened to occur at the same time that Firefox updated. None of the things that you are describing can possibly happen from Firefox.
</p><p>I'd suggest doing the following:
</p>
<ul><li> First, make sure you backup your computer. There is a high probability that your hard drive is dying, so you should back up everything.
</li><li> Then, I suggest testing your memory and Hard drive. <a href="https://support.microsoft.com/en-us/help/2641432/check-your-hard-disk-for-errors-in-windows-7" rel="nofollow">https://support.microsoft.com/en-us/help/2641432/check-your-hard-disk-for-errors-in-windows-7</a> and <a href="https://www.howtogeek.com/260813/how-to-test-your-computers-ram-for-problems/" rel="nofollow">https://www.howtogeek.com/260813/how-to-test-your-computers-ram-for-problems/</a> can help you.
</li><li> You should also run a system file check, <a href="https://support.microsoft.com/en-us/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system" rel="nofollow">https://support.microsoft.com/en-us/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system</a>
</li><li> If at any point you find an issue with your hardware, you need to replace it or purchase a new computer.
</li></ul>
<p>Again, I'm sorry you're having these issues, but it isn't a Firefox problem from what you've described.
</p>OK
thanks again for you help
2019-10-30T01:27:03-07:00neilbowlshttps://support.mozilla.org/mk/questions/1271021?page=2#answer-1262554<p>OK
</p><pre>thanks again for you help
</pre>