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How to clear cookies and cache without losing passwords?

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I'm at the point where I can't check my email in firefox, and I'm hoping clearing cache/cookies helps. But, how do I do it without losing all my passwords?

I'm getting the following error when I try to check my email in firefox, but it works in Chrome:

Something went wrong Repeating redirects detected.

Click here to sign out.

X-ClientId: 4ED83E959416412F84BCFD8C8D98C60A X-Redir-Error As1Os1kBuFUzlJM81wg|AoJSsMwB_00llJM81wg| <removed long text string - c> X-FEServer DM6PR13CA0020 Date:9/18/2019 11:54:44 PM

I'm at the point where I can't check my email in firefox, and I'm hoping clearing cache/cookies helps. But, how do I do it without losing all my passwords? I'm getting the following error when I try to check my email in firefox, but it works in Chrome: Something went wrong Repeating redirects detected. Click here to sign out. X-ClientId: 4ED83E959416412F84BCFD8C8D98C60A X-Redir-Error As1Os1kBuFUzlJM81wg|AoJSsMwB_00llJM81wg| &lt;removed long text string - c&gt; X-FEServer DM6PR13CA0020 Date:9/18/2019 11:54:44 PM

Modified by cor-el

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Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:69.0) Gecko/20100101 Firefox/69.0

More Information

FredMcD
  • Top 10 Contributor
4246 solutions 59390 answers

Don't worry about the passwords. They are separate.

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration {web link} in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

Don't worry about the passwords. They are separate. Many site issues can be caused by corrupt cookies or cache. '''Warning ! ! ''' This will log you out of sites you're logged in to. You may also lose any settings for that website. * [https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored Delete cookies to remove the information websites have stored on your computer] {web link} * [https://support.mozilla.org/en-US/kb/how-clear-firefox-cache How to clear the Firefox cache] {web link} If there is still a problem, '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Did this help? While you are in safe mode; Try ''[https://support.mozilla.org/en-US/kb/forum-response-disable-hardware-acceleration disabling graphics hardware acceleration]'' {web link} in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.
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Question owner

How does this not affect logins and passwords:

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

How does this not affect logins and passwords: Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.
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FredMcD
  • Top 10 Contributor
4246 solutions 59390 answers

Your ‘logged-in’ status is stored in special cookies. If the cookie is removed, you are logged out.

The Password Manager would not be affected.

Your ‘logged-in’ status is stored in special cookies. If the cookie is removed, you are logged out. The Password Manager would not be affected.
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cor-el
  • Top 10 Contributor
  • Moderator
17470 solutions 157899 answers

Note that there is a difference between passwords store in the Password Manager and special 'remember me' cookies that websites create when you place a tick in a checkbox to remember you and log you in automatically.

Note that there is a difference between passwords store in the Password Manager and special 'remember me' cookies that websites create when you place a tick in a checkbox to remember you and log you in automatically.
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Question owner

I'm not sure which kind of passwords I have saved... probably both? How to I preserve both?

I'm not sure which kind of passwords I have saved... probably both? How to I preserve both?
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jscher2000
  • Top 10 Contributor
8692 solutions 71041 answers

Hi Spider, do you use Firefox's Password Manager? The credentials shown when you use the "Saved Logins" button on the Options page are not stored in cookies, they are stored in a file called logins.json. Clearing cookies -- using Firefox features, I can't vouch for utility software -- doesn't remove the logins.json file.

You can check your logins saved in Firefox's password manager here:

  • Windows: "3-bar" menu button (or Tools menu) > Options
  • Mac: "3-bar" menu button (or Firefox menu) > Preferences
  • Linux: "3-bar" menu button (or Edit menu) > Preferences
  • Any system: type or paste about:preferences into the address bar and press Enter/Return to load it

In the left column, click "Privacy & Security".

Then on the right side, scroll down to the Logins & Passwords section.

Click the "Saved Logins" button.

Hi Spider, do you use Firefox's Password Manager? The credentials shown when you use the "Saved Logins" button on the Options page are not stored in cookies, they are stored in a file called logins.json. Clearing cookies -- using Firefox features, I can't vouch for utility software -- doesn't remove the logins.json file. ''You can check your logins saved in Firefox's password manager here:'' * Windows: "3-bar" menu button (or Tools menu) > Options * Mac: "3-bar" menu button (or Firefox menu) > Preferences * Linux: "3-bar" menu button (or Edit menu) > Preferences * Any system: type or paste '''about:preferences''' into the address bar and press Enter/Return to load it In the left column, click "Privacy & Security". Then on the right side, scroll down to the '''Logins & Passwords''' section. Click the "Saved Logins" button.
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