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Drop Down Navigation Menus Not Working

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I've researched and tried just about everything I can to get drop down menus to work on a certain site...turned off hardware acceleration, tried loading the site in safe mode without any add-ons or themes, disabled all content blocking for the site, deleted all cookies and cache, reinstalled flash, etc etc etc. Nothing works. I have verified that the site functions properly using other browsers so I'm at a dead end now. Any help would be appreciated.

I've researched and tried just about everything I can to get drop down menus to work on a certain site...turned off hardware acceleration, tried loading the site in safe mode without any add-ons or themes, disabled all content blocking for the site, deleted all cookies and cache, reinstalled flash, etc etc etc. Nothing works. I have verified that the site functions properly using other browsers so I'm at a dead end now. Any help would be appreciated.
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  • Shockwave Flash 32.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:69.0) Gecko/20100101 Firefox/69.0

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McCoy
  • Top 10 Contributor
534 solutions 5035 answers

Hello jamescarmour,

Would it be possible for you to give a link to (or the name of) the site in question ?

And maybe be a bit more specific about what happens when you click on those drop down menus ?

Hello jamescarmour, Would it be possible for you to give a link to (or the name of) the site in question ? And maybe be a bit more specific about what happens when you click on those drop down menus ?
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Question owner

Yeah I wasn't sure what the policy was as far as posting links. The site is www.golfsub70.com. Nothing happens when I hover over the button that should be a drop down...I can click it and it just takes me to the link for the main button (e.g. "Golf Clubs" from the menu)

Yeah I wasn't sure what the policy was as far as posting links. The site is www.golfsub70.com. Nothing happens when I hover over the button that should be a drop down...I can click it and it just takes me to the link for the main button (e.g. "Golf Clubs" from the menu)
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cor-el
  • Top 10 Contributor
  • Moderator
17468 solutions 157856 answers

I need to click the three bar Menu button to open the drop-down list drop-down list that have an arrow next to it.


If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows the shield icon at the left end of the location/address bar in case Content Blocking is blocking content.

  • click the shield icon for more details and possibly disable the protection

You can check the Web Console about what content is blocked


You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" from websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Manage Data

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window
I need to click the three bar Menu button to open the drop-down list drop-down list that have an arrow next to it. ---- If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content. *make sure your extensions and filters are updated to the latest version *https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems Firefox shows the shield icon at the left end of the location/address bar in case Content Blocking is blocking content. *click the shield icon for more details and possibly disable the protection You can check the Web Console about what content is blocked *"3-bar" menu button or Tools -> Web Developer *https://support.mozilla.org/en-US/kb/content-blocking ---- You can try these steps in case of issues with web pages: You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files. *hold down the Shift key and left-click the Reload button *press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux) *press "Command + Shift + R" (Mac) Clear the Cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences). "Remove the Cookies" from websites that cause problems: *Options/Preferences -> Privacy & Security<br>Cookies and Site Data -> Manage Data "Clear the Cache": *Options/Preferences -> Privacy & Security<br>Cookies and Site Data -> Clear Data -> Cached Web Content: Clear Start Firefox in <u>Safe Mode</u> to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if <u>hardware acceleration</u> is causing the problem. *switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes *do NOT click the "Refresh Firefox" button on the Safe Mode start window *https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode *https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems

Modified by cor-el

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McCoy
  • Top 10 Contributor
534 solutions 5035 answers

I see only two (little) drop down menus :

"Position" (on the left side) and "Show" (on the right side)

Are these the ones you are talking about  ?

They both open just fine for me, but I don't hover over them; I click on the little black arrow .....

I see only two (little) drop down menus : "Position" (on the left side) and "Show" (on the right side) Are these the ones you are talking about ? They both open just fine for me, but I don't hover over them; I click on the little black arrow .....
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cor-el
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17468 solutions 157856 answers

OK. My window wasn't width enough to show a real menu bar. With a wider window I get a menu bar with items (e.g. Golf Clubs) that opens on hover. My above posted suggestions would still apply.

OK. My window wasn't width enough to show a real menu bar. With a wider window I get a menu bar with items (e.g. Golf Clubs) that opens on hover. My above posted suggestions would still apply.

Modified by cor-el

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Question owner

I've tried all of those solutions. The drop downs don't work in safe mode and I've removed/cleared/refreshed everything else. No theme has been installed. No issues whatsoever in Chrome with all sorts of extensions running.

I've tried all of those solutions. The drop downs don't work in safe mode and I've removed/cleared/refreshed everything else. No theme has been installed. No issues whatsoever in Chrome with all sorts of extensions running.
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cor-el
  • Top 10 Contributor
  • Moderator
17468 solutions 157856 answers

Does the mobile version of the website work if you make the window smaller (<800px)?

I see that these menu items have a touchstart/touchend event, so maybe touch event support could be interfering.

You can try to modify these two prefs on the about:config page to see whether this has effect.

  • dom.w3c_touch_events.enabled = 0
  • layout.css.touch_action.enabled = false

You can open the about:config page via the location/address bar. You can accept the warning and click "I accept the risk!" to continue.

Does the mobile version of the website work if you make the window smaller (<800px)? I see that these menu items have a touchstart/touchend event, so maybe touch event support could be interfering. You can try to modify these two prefs on the <b>about:config</b> page to see whether this has effect. *dom.w3c_touch_events.enabled = 0 *layout.css.touch_action.enabled = false You can open the <b>about:config</b> page via the location/address bar. You can accept the warning and click "I accept the risk!" to continue. *https://support.mozilla.org/en-US/kb/about-config-editor-firefox
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McCoy
  • Top 10 Contributor
534 solutions 5035 answers

Since I saw cor-el's screenshots, I now know what drop down menus
you are talking about - doesn't work for me either.

(no content blocking, no add-ons etc..)

Changing the values of those preferences made no difference.

No error messages in the web console.

Tried the site in Edge : drop down menus work like a charm ....

Since I saw cor-el's screenshots, I now know what drop down menus <BR>you are talking about - doesn't work for me either. (no content blocking, no add-ons etc..) Changing the values of those preferences made no difference. No error messages in the web console. Tried the site in Edge : drop down menus work like a charm ....
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Question owner

Really strange...not sure what would be causing those drop downs to not work. Thanks for the suggestions though.

Really strange...not sure what would be causing those drop downs to not work. Thanks for the suggestions though.
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McCoy
  • Top 10 Contributor
534 solutions 5035 answers

Helpful Reply

cor-el said

I see that these menu items have a touchstart/touchend event, so maybe touch event support could be interfering.

Yes !!! I have a touchscreen, and just now I thought about touching those tabs with a finger and : yay  ! Drop down menus open just fine ...

''cor-el [[#answer-1252239|said]]'' <blockquote> I see that these menu items have a touchstart/touchend event, so maybe touch event support could be interfering. </blockquote> Yes !!! I have a touchscreen, and just now I thought about touching those tabs with a finger and : yay ! Drop down menus open just fine ...
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Question owner

McCoy said

cor-el said
I see that these menu items have a touchstart/touchend event, so maybe touch event support could be interfering.

Yes !!! I have a touchscreen, and just now I thought about touching those tabs with a finger and : yay  ! Drop down menus open just fine ...

Wow that does work! Crazy

''McCoy [[#answer-1252490|said]]'' <blockquote> ''cor-el [[#answer-1252239|said]]'' <blockquote> I see that these menu items have a touchstart/touchend event, so maybe touch event support could be interfering. </blockquote> Yes !!! I have a touchscreen, and just now I thought about touching those tabs with a finger and : yay ! Drop down menus open just fine ... </blockquote> Wow that does work! Crazy
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