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WHY, can't I get a straight answer to my questions, All I get is Community support.

Posted

I have tried over a dozen times to change my (according to you) PRIMARY EMAIL ADDRESS. My primary (according to mozilla) is [REDACTED BY MODERATOR]. I would like to tell whoever answers this, THEY ARE WRONG. The previous email is just an "ADD-ON". To my mind, MY PRIMARY EMAIL ADDRESS IS:- [REDACTED BY MODERATOR]. I do not know where you got the gmail address from, it is very rare I use it, except in answering your non-existant, technicians. WHY? Do you only use volunteers to get people like me sorted out???? What is wrong with employing people that have been trained to sort out this type of problem. When ever I click on "CONTACT US", all there is, is a list similar to that which led to that page? There are NO LINKS that take me where I want to go, not where YOU want me to go. I am 71 next month, and I NEED SPECIFIC instructions as to what I have to do. I have had a computer eversince the AMIGA 500. So I do need help to sort out what I want, NOT, as you keep saying, I must have what YOU want. If you cannot sort this out, I will be going elsewhere. I have used firefox for bloody decades. This could be ending anytime soon. I am totally fed-up with your website, beloaw are three pictures to explain what I need.

[Personal information removed by moderator. Please read Forum rules and guidelines, thanks.]

I have tried over a dozen times to change my (according to you) PRIMARY EMAIL ADDRESS. My primary (according to mozilla) is ''[REDACTED BY MODERATOR]''. I would like to tell whoever answers this, THEY ARE WRONG. The previous email is just an "ADD-ON". To my mind, MY PRIMARY EMAIL ADDRESS IS:- ''[REDACTED BY MODERATOR]''. I do not know where you got the gmail address from, it is very rare I use it, except in answering your non-existant, technicians. WHY? Do you only use volunteers to get people like me sorted out???? What is wrong with employing people that have been trained to sort out this type of problem. When ever I click on "CONTACT US", all there is, is a list similar to that which led to that page? There are NO LINKS that take me where I want to go, not where YOU want me to go. I am 71 next month, and I NEED SPECIFIC instructions as to what I have to do. I have had a computer eversince the AMIGA 500. So I do need help to sort out what I want, NOT, as you keep saying, I must have what YOU want. If you cannot sort this out, I will be going elsewhere. I have used firefox for bloody decades. This could be ending anytime soon. I am totally fed-up with your website, beloaw are three pictures to explain what I need. ''[Personal information removed by moderator. Please read [[Forum rules and guidelines]], thanks.]''

Modified by Chris Ilias

Chosen solution

Hi bugrit,

I'm Kiki, the community manager in SUMO. It seems that you've been experiencing a significant issue with your Firefox Account. However, it's very difficult for us to help you without a clear description of the issue. And please note, that this is a public forum, so it's very dangerous to post any personal information publicly. If you want to make comparison for different email addresses, you can use dummy illustration for example just say email A and email B.

Also, I would suggest to start fresh by posting a new question with a clear description of your problem.

I hope this makes sense. (:

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Additional System Details

Installed Plug-ins

privacy Badger. Ghostery.

With regards to the statement below, This has been going on for months. AND, This is just not on. Just goes to show what you think of your client, I mean people not browsers.

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:69.0) Gecko/20100101 Firefox/69.0

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WestEnd 60 solutions 5387 answers

FYI this is end user help forum not a Official support ticket request area. So one needs to understand this before posting here.

FYI this is end user help forum not a Official support ticket request area. So one needs to understand this before posting here.
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Question owner

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F.Y.I this is end user help forum not a Official support ticket request area. So one needs to understand this before posting here.

OH!!! ONE DOES, DOES ONE,

My reply to YOU.

F.Y.I.  if you had any sense you would have passed it on to the correct person, not sent a snot ball of an email.

If Mozilla made it easier to find things like that, You would never have heard from me or known the problems I am having.

If this upsets you? well TOUGH, just get over it.

Randall Green

Your Reply F.Y.I this is end user help forum not a Official support ticket request area. So one needs to understand this before posting here. OH!!! ONE DOES, DOES ONE, My reply to YOU. F.Y.I. if you had any sense you would have passed it on to the correct person, not sent a snot ball of an email. If Mozilla made it easier to find things like that, You would never have heard from me or known the problems I am having. If this upsets you? well TOUGH, just get over it. Randall Green
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McCoy
  • Top 10 Contributor
545 solutions 5137 answers

Hello Randall Green,

This is indeed the official Mozilla support forum. As Firefox is a free product, Mozilla doesn't have the financial means to maintain a professional helpdesk, but I'd like to think that you will get better support here than from a professional helpdesk, as people here are motivated : they're not here for the money, but because they want to help others.

I've read and re-read your post numerous times, and don't quite understand what's going on here; I will therefore forward this to a SUMO Manager (SUMO = Support Mozilla).

But : not only are we dealing with different time zones; it's weekend and Mozilla employees may not read this outside office hours - you may have to wait a while longer to get a proper answer, for which I apologize.

Hello Randall Green, This is indeed the official Mozilla support forum. As Firefox is a free product, Mozilla doesn't have the financial means to maintain a professional helpdesk, but I'd like to think that you will get better support here than from a professional helpdesk, as people here are motivated : they're not here for the money, but because they want to help others. I've read and re-read your post numerous times, and don't quite understand what's going on here; I will therefore forward this to a SUMO Manager (SUMO = Support Mozilla). But : not only are we dealing with different time zones; it's weekend and Mozilla employees may not read this outside office hours - you may have to wait a while longer to get a proper answer, for which I apologize.
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cor-el
  • Top 10 Contributor
  • Moderator
17519 solutions 158412 answers

Helpful Reply

See also: *https://support.mozilla.org/en-US/kb/change-primary-email-address-firefox-accounts *https://support.mozilla.org/en-US/kb/add-secondary-email-address-firefox-accounts *https://support.mozilla.org/en-US/kb/forum-response-firefox-sync-verification-email-faq
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Kiki
  • Administrator
5 solutions 19 answers

Chosen Solution

Hi bugrit,

I'm Kiki, the community manager in SUMO. It seems that you've been experiencing a significant issue with your Firefox Account. However, it's very difficult for us to help you without a clear description of the issue. And please note, that this is a public forum, so it's very dangerous to post any personal information publicly. If you want to make comparison for different email addresses, you can use dummy illustration for example just say email A and email B.

Also, I would suggest to start fresh by posting a new question with a clear description of your problem.

I hope this makes sense. (:

Hi bugrit, I'm Kiki, the community manager in SUMO. It seems that you've been experiencing a significant issue with your Firefox Account. However, it's very difficult for us to help you without a clear description of the issue. And please note, that this is a public forum, so it's very dangerous to post any personal information publicly. If you want to make comparison for different email addresses, you can use dummy illustration for example just say email A and email B. Also, I would suggest to start fresh by posting a new question with a clear description of your problem. I hope this makes sense. (:
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