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onecallnow audio not playing

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trying to implement a OneCallNow.com Listen Banner. I have created a test site at sites.google.com/view/jwalter111pa

The audio will play in Edge and Chrome but not in Firefox. Other site's audio will play in Firefox.

trying to implement a OneCallNow.com Listen Banner. I have created a test site at sites.google.com/view/jwalter111pa The audio will play in Edge and Chrome but not in Firefox. Other site's audio will play in Firefox.
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Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:68.0) Gecko/20100101 Firefox/68.0

More Information

WMagicModel
  • Top 25 Contributor
  • Administrator
6 solutions 114 answers

Hi John,

I am sorry to hear you're having audio issues with Firefox. I would try restarting Firefox in Safe mode if you haven't already.

  1. Click the menu on the top right of the browser
  2. Click Help
  3. Click Restart with add-ons Disabled...
Here is a link to some fixes for common audio and visual issues :  Fix common audio and visual issues {link}

Did you disable any settings in about:config?

Here are some related questions/solutions on the Support Forum:

sound not working ONLY on firefox {link} Why no sound when using Firefox; sound when using other browsers? {link}

Let me know if this helps.

Hi John, I am sorry to hear you're having audio issues with Firefox. I would try restarting Firefox in Safe mode if you haven't already. # Click the '''menu''' on the top right of the browser # Click '''Help''' # Click '''Restart with add-ons Disabled...''' Here is a ''link ''to some fixes for common audio and visual issues : [https://support.mozilla.org/en-US/kb/fix-common-audio-and-video-issues Fix common audio and visual issues] {link} Did you disable any settings in about:config? Here are some related questions/solutions on the Support Forum: [https://support.mozilla.org/en-US/questions/1236919 sound not working ONLY on firefox] {link} [https://support.mozilla.org/en-US/questions/1165581 Why no sound when using Firefox; sound when using other browsers?] {link} Let me know if this helps.
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