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connection time out cannot login to my online bank account

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Suddenly I can not login to my bank account. Neither in Chrome or Microsoft Edge. In Firefox, a connection time out, the server is taking to long to respond appears all the time after several minutes waiting. I can login to others websites like ebay or facebook with no problem and I can login to my bank using my mobile app. It is just the bank and is aggravating. Contact bank tech support they said they don't have any problems with the webpage, yes they don't have but I have! I clear the history, the cache and the cookies but still have the same problem.

Suddenly I can not login to my bank account. Neither in Chrome or Microsoft Edge. In Firefox, a connection time out, the server is taking to long to respond appears all the time after several minutes waiting. I can login to others websites like ebay or facebook with no problem and I can login to my bank using my mobile app. It is just the bank and is aggravating. Contact bank tech support they said they don't have any problems with the webpage, yes they don't have but I have! I clear the history, the cache and the cookies but still have the same problem.
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Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:68.0) Gecko/20100101 Firefox/68.0

More Information

FredMcD
  • Top 10 Contributor
4222 solutions 58926 answers
There is security software like Avast, Kaspersky, BitDefender and ESET that intercept secure connection certificates and send their own. https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can https://support.mozilla.org/en-US/kb/firefox-and-other-browsers-cant-load-websites https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message https://support.mozilla.org/en-US/kb/connection-untrusted-error-message [https://support.mozilla.org/en-US/kb/websites-dont-load-troubleshoot-and-fix-errors?redirectlocale=en-US&redirectslug=Error+loading+web+sites Websites don't load - troubleshoot and fix error messages] http://kb.mozillazine.org/Error_loading_websites [https://support.mozilla.org/en-US/kb/what-does-your-connection-is-not-secure-mean What do the security warning codes mean]
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Question owner

Hello:

I just have Avast Free Antivirus. How can I check if this is the problem? I went to their troubleshooting webpage and didn't find any solution.

Thanks.

Hello: I just have Avast Free Antivirus. How can I check if this is the problem? I went to their troubleshooting webpage and didn't find any solution. Thanks.
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FredMcD
  • Top 10 Contributor
4222 solutions 58926 answers

As a test, Disable Avast.

As a test, Disable Avast.
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Question owner

I disabled it and did not resolve the problem.

I disabled it and did not resolve the problem.
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myPalabok 1 solutions 16 answers

avast has become a pain lately. uninstall it then try your bank.

another note, have you tried accessing your bank's website from another computer as a test? or from another ISP/location/building/whatever?

avast has become a pain lately. uninstall it then try your bank. another note, have you tried accessing your bank's website from another computer as a test? or from another ISP/location/building/whatever?
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Question owner

Uninstalled, no luck. I tried to access thru Chrome and Microsoft Edge and had the same error message. I tried to access in my husband's laptop, the same problem appeared. The only way is using the bank mobile app thru my cellphone. And I went few days ago to my bank and told them about what happened and they let me to login using one of their computers and I login without no problem.

Uninstalled, no luck. I tried to access thru Chrome and Microsoft Edge and had the same error message. I tried to access in my husband's laptop, the same problem appeared. The only way is using the bank mobile app thru my cellphone. And I went few days ago to my bank and told them about what happened and they let me to login using one of their computers and I login without no problem.
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FredMcD
  • Top 10 Contributor
4222 solutions 58926 answers

Sounds like your modem or ISP is the issue. Contact your provider and test your service.

Sounds like your modem or ISP is the issue. Contact your provider and test your service.
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Question owner

Also, I reset the modem but nothing. Well, I will contact my ISP. Thanks for your help.

Also, I reset the modem but nothing. Well, I will contact my ISP. Thanks for your help.
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Question owner

Contacted the ISP, he said has to be the bank webpage problem because I can be able to access and login to other websites and my wifi and internet service is working ok. So, he can't be able to help me, I have to contact the bank. Contacted the bank they still "working" in my problem, they don't receive any reports for issues with their webpage just mine. They don't know how long will take to resolve the problem either.

I'm pissed.

Contacted the ISP, he said has to be the bank webpage problem because I can be able to access and login to other websites and my wifi and internet service is working ok. So, he can't be able to help me, I have to contact the bank. Contacted the bank they still "working" in my problem, they don't receive any reports for issues with their webpage just mine. They don't know how long will take to resolve the problem either. I'm pissed.
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