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Tabs keep crashing - very frequent, started 2 days ago.

  • 8 replies
  • 3 have this problem
  • 11 views
  • Last reply by FredMcD

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Started yesterday, Aug 1st. My tabs keep crashing, frequently. I have not changed anything on my computer that I know of; although I do get some automatic updates. I'm not very technical, and not quite sure what to do next. Here are some of the crash report numbers

bp-ade01c78-70fa-4444-9638-dc8970190802	8/2/2019 12:22 PM
bp-c01b3868-7c98-4c5c-9691-8a1ea0190802	8/2/2019 11:51 AM
bp-c743a74e-2a3f-4b0d-b31e-3548b0190802	8/2/2019 11:51 AM
bp-2676db57-8110-48ea-9984-7f8670190802	8/2/2019 11:51 AM
bp-cfbf68ee-401c-4393-b509-e7ed90190802	8/2/2019 11:51 AM
bp-0cc0568e-b666-4f53-8053-447da0190802	8/2/2019 11:51 AM
bp-66d3d5db-b48f-481e-b613-f47a70190802	8/2/2019 11:51 AM
bp-2f4c94dd-b07f-4a43-bd6c-cbdac0190802	8/2/2019 11:51 AM
bp-00e26a86-7574-4d31-b8ef-536830190802	8/2/2019 11:51 AM
bp-addcfccb-8a3c-415c-9028-705cf0190802	8/2/2019 11:51 AM
bp-0eee15ae-ea96-47ec-b6fc-ef93a0190802	8/2/2019 11:51 AM

Modified by cor-el

All Replies (8)

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Product Firefox Release Channel release Version 68.0.1 Build ID 20190717172542 (2019-07-17) Buildhub data OS Windows 10 OS Version 10.0.18362

bp-ade01c78-70fa-4444-9638-dc8970190802 Signature: nvwgf2umx_cfg.dll | ShouldBlockThread

Crash Reason EXCEPTION_PRIV_INSTRUCTION

IPSEng64.dll = Symantec Intrusion Detection

nvwgf2umx_cfg.dll = NVIDIA D3D10 drivers = NVIDIA Corporation +++++++++++++++++++++++++++++++++++++++++++++++++ Product Firefox Release Channel release Version 59.0.2 Build ID 20180323154952 (2018-03-23)

Fri, 06 Apr 2018 01:30:23 GMT bp-c01b3868-7c98-4c5c-9691-8a1ea0190802 Fri, 06 Apr 2018 01:30:23 GMT bp-c743a74e-2a3f-4b0d-b31e-3548b0190802

Signature: IPCError-browser | ShutDownKill

Crash Reason EXCEPTION_BREAKPOINT +++++++++++++++++++++++++++++++++++++++++ Product Firefox Release Channel release Version 61.0 Build ID 20180621125625 (2018-06-21)

Mon, 09 Jul 2018 20:14:14 GMT bp-2676db57-8110-48ea-9984-7f8670190802 Wed, 25 Jul 2018 22:42:57 GMT bp-cfbf68ee-401c-4393-b509-e7ed90190802 Signature: IPCError-browser | ShutDownKill

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The first report is the only recent, and the others are too old to be useful.

Make sure all programs and their files are up to date.

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I'm not sure I understand, all of these are crash reports from today. 8/2/2019. What do you need to help me solve this problem?

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Only the first report you posted is from today. The others are from 2018

FredMcD said

Make sure all programs and their files are up to date.
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They are all dated today, see below...why do you keep saying they are from 2018? -70fa-4444-9638-dc8970190802 8/2/2019 12:22 PM bp-c01b3868-7c98-4c5c-9691-8a1ea0190802 8/2/2019 11:51 AM bp-c743a74e-2a3f-4b0d-b31e-3548b0190802 8/2/2019 11:51 AM bp-2676db57-8110-48ea-9984-7f8670190802 8/2/2019 11:51 AM bp-cfbf68ee-401c-4393-b509-e7ed90190802 8/2/2019 11:51 AM bp-0cc0568e-b666-4f53-8053-447da0190802 8/2/2019 11:51 AM bp-66d3d5db-b48f-481e-b613-f47a70190802 8/2/2019 11:51 AM bp-2f4c94dd-b07f-4a43-bd6c-cbdac0190802 8/2/2019 11:51 AM bp-00e26a86-7574-4d31-b8ef-536830190802 8/2/2019 11:51 AM bp-addcfccb-8a3c-415c-9028-705cf0190802 8/2/2019 11:51 AM bp-0eee15ae-ea96-47ec-b6fc-ef93a0190802 8/2/2019 11:51 A

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The time/date shown are when the reports were sent to the Mozilla servers. The reports have the information on when the crash occurred.

Have you done the updating as I suggested?

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So, I’m really confused since each of the reports I sent today were generated each time a tab crashed today. It happened 20+ times. None the less, I tried updating Firefox even though I was running the current version, and still had the problem. I ran in safe mode and had the problem. I uninstalled and reinstalled Firefox and still had the problem. Finally, I tried deactivating the software acceleration and that stopped the tabs from crashing but made everything run really slow. I am running Windows 10 so should be able to run at the default acceleration level according to the footnote in that screen. I really don’t know what to do next. I’m sorry if this is getting drawn out but I can’t figure out what changed that started the problem in the first place.

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I called for more help.