Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Having trouble staying signed in.

  • 2 replies
  • 1 has this problem
  • 8 views
  • Last reply by FredMcD

scott.kendall09
scott.kendall09
more options

Every time I open Firefox, I have to sign in to Sync and re-enter every password for every website. I have already gone into "Privacy & Security," selected "Use custom settings for history" and left only "Cache" and "Form & Search History" checked. This does not work. Help!

Every time I open Firefox, I have to sign in to Sync and re-enter every password for every website. I have already gone into "Privacy & Security," selected "Use custom settings for history" and left only "Cache" and "Form & Search History" checked. This does not work. Help!

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Sync stores its credentials in the Password Manager, so it looks something is wrong there.

You can check for problems with the logins.json and key4.db files in the profile folder.

Does logins.json contain any login data (usernames and passwords are encrypted)?

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

FredMcD
FredMcD
more options

After the above; Type about:preferences#privacy<enter> in the address bar. The button next to History, select Use Custom Settings.

At the bottom of the page, turn on Clear History When Firefox Closes. At the far right, press the Settings button. Turn on ONLY Cache and Form And Search History leaving the others off.