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Why do some PDFs not load?

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When trying to view some PDF documents, it appears that the PDF reader starts, quits and then displays different mesages, depending upon the site: "Cannot display PDF (Image Download cannot be opened)" or "Cannot display PDF (EnvelopePDF.aspx cannot be opened)"

When trying to view some PDF documents, it appears that the PDF reader starts, quits and then displays different mesages, depending upon the site: "Cannot display PDF (Image Download cannot be opened)" or "Cannot display PDF (EnvelopePDF.aspx cannot be opened)"
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Additional System Details

Application

  • User Agent: Mozilla/5.0 (Android 9; Mobile; rv:67.0) Gecko/67.0 Firefox/67.0

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Seburo
  • Top 10 Contributor
  • Moderator
693 solutions 5062 answers

Hi

So that I can look into this further, do you have an example of a link where this happens?

Hi So that I can look into this further, do you have an example of a link where this happens?
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Question owner

Unfortunately, I cannot. So far, I've only observed it when attempting to views PDFs from a secure site, lie the ones you view/download from a financial institution.

Unfortunately, I cannot. So far, I've only observed it when attempting to views PDFs from a secure site, lie the ones you view/download from a financial institution.
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Question owner

I'm using version 68.0, which I downloaded from the Google Play store.

I'm using version 68.0, which I downloaded from the Google Play store.
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Seburo
  • Top 10 Contributor
  • Moderator
693 solutions 5062 answers

Hi

The only thing I can think of is that the .pdf is of a type that Firefox for Android presently does not support (some .pdf files are more complex than just text or graphics). Hopefully this is something that we can support in a future update.

Hi The only thing I can think of is that the .pdf is of a type that Firefox for Android presently does not support (some .pdf files are more complex than just text or graphics). Hopefully this is something that we can support in a future update.
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