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When I open Firefox, I can only open certain websites

Posted

I share an iMac with my husband and we each have our own profiles on it. His Firefox works perfectly but mine does not. When I start browsing, I can only open certain sites. For example, I can open Yahoo but if I try to click on any of the stories, I just get a blank screen. As I continue to use it, I find I can open fewer and fewer sites until I cannot open any. I then have to quit Firefox and restart it

I share an iMac with my husband and we each have our own profiles on it. His Firefox works perfectly but mine does not. When I start browsing, I can only open certain sites. For example, I can open Yahoo but if I try to click on any of the stories, I just get a blank screen. As I continue to use it, I find I can open fewer and fewer sites until I cannot open any. I then have to quit Firefox and restart it

Chosen solution

The problem was still there. According to the instructions, I went on and refreshed. That seems to have worked but this problem can reappear quite quickly. I will report back in a couple of days. Thank you for your help.

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Additional System Details

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_6) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/12.1.1 Safari/605.1.15

More Information

Application Basics
------------------
Name: Firefox
Version: 67.0.4
Build ID: 20190619235627
Update Channel: release
User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.13; rv:67.0) Gecko/20100101 Firefox/67.0
OS: Darwin 17.7.0
Multiprocess Windows: 1/1 Enabled by default
Web Content Processes: 5/8
Enterprise Policies: Inactive
Google Location Service Key: Found
Google Safebrowsing Key: Found
Mozilla Location Service Key: Found
Safe Mode: false
Crash Reports
-------------
All Crash Reports Firefox Features
-------------------------------------
Name: Firefox Monitor
Version: 3.0
ID: fxmonitor@mozilla.org
Name: Firefox Screenshots
Version: 37.1.0
ID: screenshots@mozilla.org
Name: Form Autofill
Version: 1.0
ID: formautofill@mozilla.org
Name: Web Compat
Version: 4.0.0
ID: webcompat@mozilla.org
Name: WebCompat Reporter
Version: 1.1.0
ID: webcompat-reporter@mozilla.org
Extensions
----------
Name: Evernote Web Clipper
Version: 6.13.3
Enabled: true
ID: {E0B8C461-F8FB-49b4-8373-FE32E9252800}
Name: TrafficLight
Version: 3.0.0
Enabled: true
ID: trafficlight@bitdefender.com
Name: IBM Security Rapport
Version: 2.2.17
Enabled: false
ID: rapportext@trusteer.com
Security Software
----------------- Type:
Type:
Type:
Graphics
--------
Features
Compositing: OpenGL
asyncPanZoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled
webgl1WSIInfo: CGL
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WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_disjoint_timer_query EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_compression_rgtc EXT_texture_filter_anisotropic OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
WebGL 2 Driver WSI Info: CGL
WebGL 2 Driver Renderer: NVIDIA Corporation -- NVIDIA GeForce GT 755M OpenGL Engine
WebGL 2 Driver Version: 4.1 NVIDIA-10.32.0 355.11.10.10.40.102
WebGL 2 Driver Extensions: GL_ARB_blend_func_extended GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_ES2_compatibility GL_ARB_explicit_attrib_location GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader5 GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_occlusion_query2 GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shader_subroutine GL_ARB_shading_language_include GL_ARB_tessellation_shader GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_cube_map_array GL_ARB_texture_gather GL_ARB_texture_query_lod GL_ARB_texture_rgb10_a2ui GL_ARB_texture_storage GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_vertex_attrib_64bit GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_depth_bounds_test GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_texture_compression_s3tc GL_EXT_texture_filter_anisotropic GL_EXT_texture_mirror_clamp GL_EXT_texture_sRGB_decode GL_APPLE_client_storage GL_APPLE_container_object_shareable GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_texture_range GL_ATI_texture_mirror_once GL_NV_texture_barrier
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Uses Tiling: true
Uses Tiling (Content): true
Off Main Thread Painting Enabled: true
Off Main Thread Painting Worker Count: 3
Target Frame Rate: 60
GPU #1
Active: Yes
Vendor ID: 0x10de
Device ID: 0x0fea
Diagnostics
AzureCanvasBackend: skia
AzureContentBackend: skia
AzureFallbackCanvasBackend: none
TileHeight: 512
TileWidth: 512
Decision Log
WEBRENDER:
opt-in by default: WebRender is an opt-in feature
WEBRENDER_QUALIFIED:
blocked by env: No qualified hardware
Media
-----
Audio Backend: audiounit
Max Channels: 2
Preferred Sample Rate: 44100
Output Devices
Name: Group
Internal Speakers: AppleHDAEngineOutput:1B,0,1,2:0
Input Devices
Name: Group
Internal Microphone: AppleHDAEngineInput:1B,0,1,0:1
Important Modified Preferences
------------------------------
browser.cache.disk.capacity: 153600
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.hashstats_reported: 1
browser.cache.disk.smart_size_cached_value: 358400
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browser.cache.disk.smart_size.use_old_max: false
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browser.display.background_color: #C0C0C0
browser.display.use_system_colors: true
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browser.startup.homepage: http://www.bbc.co.uk/weather/2647793
browser.startup.homepage_override.buildID: 20190619235627
browser.startup.homepage_override.mstone: 67.0.4
browser.tabs.remote.autostart.2: true
browser.tabs.warnOnClose: false
browser.urlbar.matchBuckets: general:5,suggestion:Infinity
browser.urlbar.placeholderName: Google
browser.urlbar.searchSuggestionsChoice: true
browser.urlbar.userMadeSearchSuggestionsChoice: true
dom.apps.lastUpdate.buildID: 20161019084923
dom.apps.lastUpdate.mstone: 49.0.2
dom.apps.reset-permissions: true
dom.disable_open_during_load: false
dom.ipc.processCount.web: 4
dom.mozApps.used: true
dom.push.userAgentID: c9cbc6cf1d694ba3991b4f0952150243
dom.w3c_touch_events.expose: false
extensions.lastAppVersion: 67.0.4
font.internaluseonly.changed: true
gfx.crash-guard.glcontext.appVersion: 45.0.2
gfx.crash-guard.glcontext.deviceID: 0x0fea
gfx.crash-guard.status.glcontext: 2
gfx.direct3d.last_used_feature_level_idx: 0
gfx.direct3d.prefer_10_1: true
idle.lastDailyNotification: 1561712321
keyword.URL: http://uk.search.yahoo.com/search?fr=ytff-devicevm&type=EGMB&p=
media.autoplay.default: 0
media.benchmark.vp9.fps: 186
media.benchmark.vp9.versioncheck: 5
media.gmp-gmpopenh264.abi: x86_64-gcc3
media.gmp-gmpopenh264.lastUpdate: 1559548411
media.gmp-gmpopenh264.version: 1.8.1
media.gmp-manager.buildID: 20190619235627
media.gmp-manager.lastCheck: 1561711625
media.gmp-widevinecdm.abi: x86_64-gcc3
media.gmp-widevinecdm.lastUpdate: 1546247764
media.gmp-widevinecdm.version: 4.10.1196.0
media.gmp.storage.version.observed: 1
media.youtube-ua.override.to: 43
network.auth.allow-subresource-auth: 2
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1561453089
places.history.enabled: false
places.history.expiration.transient_current_max_pages: 112348
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
plugin.state.adobepdfviewernpapi: 0
plugins.ctprollout.cohort: test
plugins.ctprollout.cohortSample: 0.851640
print.print_bgcolor: false
print.print_bgimages: false
print.print_colorspace:
print.print_command:
print.print_downloadfonts: false
print.print_duplex: 0
print.print_evenpages: true
print.print_in_color: true
print.print_margin_bottom: 0.5
print.print_margin_left: 0.5
print.print_margin_right: 0.5
print.print_margin_top: 0.5
print.print_oddpages: true
print.print_orientation: 0
print.print_page_delay: 50
print.print_paper_data: 0
print.print_paper_height: 11.00
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print.print_paper_size_type: 1
print.print_paper_size_unit: 0
print.print_paper_width: 8.50
print.print_plex_name:
print.print_printer: Canon Inkjet iP4200
print.print_resolution: 0
print.print_resolution_name:
print.print_reversed: false
print.print_scaling: 1.00
print.print_shrink_to_fit: true
print.print_to_file: false
print.print_unwriteable_margin_bottom: 20
print.print_unwriteable_margin_left: 13
print.print_unwriteable_margin_right: 13
print.print_unwriteable_margin_top: 12
privacy.clearOnShutdown.cookies: false
privacy.clearOnShutdown.downloads: false
privacy.clearOnShutdown.formdata: false
privacy.clearOnShutdown.history: false
privacy.cpd.downloads: false
privacy.cpd.history: false
privacy.cpd.sessions: false
privacy.history.custom: true
privacy.sanitize.migrateClearSavedPwdsOnExit: true
privacy.sanitize.migrateFx3Prefs: true
privacy.sanitize.pending: [{"id":"shutdown","itemsToClear":["cache","sessions"],"options":{}},{"id":"newtab-container","itemsToClear":[],"options"
privacy.sanitize.promptOnSanitize: false
privacy.sanitize.sanitizeOnShutdown: true
privacy.sanitize.timeSpan: 0
security.remote_settings.intermediates.checked: 1561751292
security.sandbox.content.tempDirSuffix: {0a7ec986-8d59-4742-8fc2-eac24ade06d7}
security.sandbox.plugin.tempDirSuffix: c2a535d4-52a5-6a49-bc4a-52548d7829d6
security.warn_viewing_mixed: false
services.sync.declinedEngines:
signon.importedFromSqlite: true
signon.rememberSignons: false
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1560438180
Important Locked Preferences
----------------------------
Places Database
---------------
JavaScript
----------
Incremental GC: true
Accessibility
-------------
Activated: false
Prevent Accessibility: 0
Library Versions
----------------
NSPR
Expected minimum version: 4.21
Version in use: 4.21
NSS
Expected minimum version: 3.43
Version in use: 3.43
NSSSMIME
Expected minimum version: 3.43
Version in use: 3.43
NSSSSL
Expected minimum version: 3.43
Version in use: 3.43
NSSUTIL
Expected minimum version: 3.43
Version in use: 3.43
Sandbox
-------
Content Process Sandbox Level: 3
Effective Content Process Sandbox Level: 3
Internationalisation & Localisation
-----------------------------------
Application Settings
Requested Locales: ["en-GB"]
Available Locales: ["en-GB","en-US"]
App Locales: ["en-GB","en-US"]
Regional Preferences: ["en-GB"]
Default Locale: "en-GB"
Operating System
System Locales: ["en-GB"]
Regional Preferences: ["en-GB"]

FredMcD
  • Top 10 Contributor
4395 solutions 61646 answers

Helpful Reply

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there?

Chosen Solution

The problem was still there. According to the instructions, I went on and refreshed. That seems to have worked but this problem can reappear quite quickly. I will report back in a couple of days. Thank you for your help.

The problem was still there. According to the instructions, I went on and refreshed. That seems to have worked but this problem can reappear quite quickly. I will report back in a couple of days. Thank you for your help.