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I had to replace my hard drive and my backups were no good.

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  • Last reply by cor-el

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I have been a Firefox user for years. My hard drive had to be replaced and my backups were no good. Do I have to start all over to use Firefox or do you have my information on hand.

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Did you use Firefox Sync? If you did, you may be able to log into Sync and restore them. Keep in mind, sync isn't a backup service

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Chosen Solution

Did you use Firefox Sync? If you did, you may be able to log into Sync and restore them. Keep in mind, sync isn't a backup service

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Hi Jack.G, what do mean by "my backups were no good." Is there a problem finding your Firefox data in the backup, or did you try using the bookmark Restore feature and it didn't work, or ??

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Depending on the problem, the replaced hard drive might be repaired. Or, its data might be recovered. You will need a tech to help with this.

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Jack.G said

I have been a Firefox user for years. My hard drive had to be replaced and my backups were no good. Do I have to start all over to use Firefox or do you have my information on hand.

Thanks for all the advice that I tried and did not work. I went to Firefox Sync and they said my password was no good after changing my password I went back to Firefox Sync and was told again my password was no good so I am moving on and will miss sing Firefox.

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You can create a new profile to test if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.