I can’t find the security code. Where do I find it?
I changed my password and did not receive a security code.
All Replies (4)
What security code is this about and what password did you reset?
Is this about the Firefox account?
Sorry to post here but I no longer seem able to post a new question.
I keep being prompted to enter a security code but I have no idea how to generat such a code - please advise - see image here?
I am not very competent with technical IT issues.
You appear to have enabled two factor authentication (2FA) on this account. You normally install an app like Google Authenticator on a mobile device and use this app to generate a 6 digit security code. You need to enter this code on the page that shows in the screenshot to get access to this Firefox Account.
- https://support.mozilla.org/en-US/kb/secure-firefox-account-two-step-authentication
- https://support.mozilla.org/en-US/kb/what-if-im-locked-out-two-step-authentication
If you do no longer have access to the GA app on the mobile device and do not have recovery codes then you will have to set up a new Firefox account with a different email address.