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my browser is crashing

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My firefox browser is intermittently crashing. I will step away from my desk and come back to a crashed browser.

  • MacBook Pro purchased in Dec 2018
  • LG monitory LG27UK850
  • Using duck-duck-go for search
  • firefox updated - 67.0 64 bit
  • flash updated - 32.0.0.192
  • Max OS updated - 10.14.5
  • completed Refresh Firefox
  • did memory test on macbook pro through holding down "D" key while restarting - "No Issues Found, ADP000"
  • all above checks and updates done after a prior crash, and then it crashed again
  • bp-6ec4ea83-017d-4df4-88fe-c47c50190527 is most recent crash report from today
  • I'm now testing in firefox browser safe mode, but don't have much time on this yet

Any additional clues on next steps would help. Not sure what to try next.

Thank you,

Cindy

My firefox browser is intermittently crashing. I will step away from my desk and come back to a crashed browser. * MacBook Pro purchased in Dec 2018 * LG monitory LG27UK850 * Using duck-duck-go for search * firefox updated - 67.0 64 bit * flash updated - 32.0.0.192 * Max OS updated - 10.14.5 * completed Refresh Firefox * did memory test on macbook pro through holding down "D" key while restarting - "No Issues Found, ADP000" * all above checks and updates done after a prior crash, and then it crashed again * bp-6ec4ea83-017d-4df4-88fe-c47c50190527 is most recent crash report from today * I'm now testing in firefox browser safe mode, but don't have much time on this yet Any additional clues on next steps would help. Not sure what to try next. Thank you, Cindy
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Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • Firefox 67.0
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.14; rv:67.0) Gecko/20100101 Firefox/67.0
  • Support URL: https://support.mozilla.org/1/firefox/67.0/Darwin/en-US/

Extensions

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription:
  • adapterDeviceID: 0x3ea5
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x8086
  • contentUsesTiling: True
  • crashGuards: []
  • driverDate:
  • driverVersion:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'blocked', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blocked', u'message': u'Acceleration blocked by safe-mode', u'type': u'runtime'}], u'name': u'HW_COMPOSITING'}, {u'status': u'unavailable', u'description': u'OpenGL Compositing', u'log': [{u'status': u'unavailable', u'message': u'Hardware compositing is disabled', u'type': u'default'}], u'name': u'OPENGL_COMPOSITING'}, {u'status': u'unavailable', u'description': u'WebRender', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}, {u'status': u'unavailable', u'message': u'Safe-mode is enabled', u'type': u'runtime'}], u'name': u'WEBRENDER'}, {u'status': u'blocked', u'description': u'WebRender qualified', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blocked', u'message': u'No qualified hardware', u'type': u'env'}], u'name': u'WEBRENDER_QUALIFIED'}, {u'status': u'blocked', u'description': u'Off Main Thread Painting', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blocked', u'message': u'OMTP blocked by safe-mode', u'type': u'runtime'}], u'name': u'OMTP'}]}
  • info: {u'TileHeight': 1024, u'ApzWheelInput': 1, u'ApzDragInput': 1, u'ApzKeyboardInput': 1, u'ApzAutoscrollInput': 1, u'AzureFallbackCanvasBackend': u'none', u'TileWidth': 1024, u'AzureCanvasBackend': u'skia', u'AzureContentBackend': u'skia'}
  • lowEndMachine: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: {u'key': u''}
  • numTotalWindows: 1
  • offMainThreadPaintEnabled: False
  • offMainThreadPaintWorkerCount: 0
  • targetFrameRate: 60
  • usesTiling: True
  • webgl1DriverExtensions: -
  • webgl1Extensions: -
  • webgl1Renderer: WebGL is currently disabled.
  • webgl1Version: -
  • webgl1WSIInfo: -
  • webgl2DriverExtensions: -
  • webgl2Extensions: -
  • webgl2Renderer: WebGL is currently disabled.
  • webgl2Version: -
  • webgl2WSIInfo: -
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic
  • windowUsingAdvancedLayers: False

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4220 solutions 58911 answers

bp-6ec4ea83-017d-4df4-88fe-c47c50190527 Signature: CVCGDisplayLink::getDisplayTimes

Crash Reason EXC_BAD_ACCESS / KERN_INVALID_ADDRESS

1513257 RESOLVED DUPLICATE Crash in CVCGDisplayLink::getDisplayTimes (Thunderbird) DUPLICATE of bug 1201401

1201401 NEW --- crash in CVCGDisplayLink::getDisplayTimes Mac coming out of sleep (waking) with external monitor

bp-6ec4ea83-017d-4df4-88fe-c47c50190527 Signature: CVCGDisplayLink::getDisplayTimes Crash Reason EXC_BAD_ACCESS / KERN_INVALID_ADDRESS 1513257 RESOLVED DUPLICATE Crash in CVCGDisplayLink::getDisplayTimes (Thunderbird) DUPLICATE of bug 1201401 1201401 NEW --- crash in CVCGDisplayLink::getDisplayTimes Mac coming out of sleep (waking) with external monitor
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FredMcD
  • Top 10 Contributor
4220 solutions 58911 answers

Are you using an external monitor?

Are you using an external monitor?
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Question owner

Thank you. Yes, I am using an external monitor per my original post - LG27UK850. Are you thinking that could be the problem? Appreciate your help.

Thank you. Yes, I am using an external monitor per my original post - LG27UK850. Are you thinking that could be the problem? Appreciate your help.
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Question owner

Is there a way for me to connect or configure differently to an my external monitor to avoid crashing?

Is there a way for me to connect or configure differently to an my external monitor to avoid crashing?
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FredMcD
  • Top 10 Contributor
4220 solutions 58911 answers

This is outside my area. Can you move Firefox to your primary monitor?

This is outside my area. Can you move Firefox to your primary monitor?
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cor-el
  • Top 10 Contributor
  • Moderator
17412 solutions 157274 answers

See the bug report for some suggestions.

  • Bug 1201401 - crash in CVCGDisplayLink::getDisplayTimes Mac coming out of sleep (waking) with external monitor
See the bug report for some suggestions. *[https://bugzilla.mozilla.org/show_bug.cgi?id=1201401 Bug 1201401] - crash in CVCGDisplayLink::getDisplayTimes Mac coming out of sleep (waking) with external monitor
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