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Accidentally clicked on a pop-up that deleted my addons

  • 22 replies
  • 3 have this problem
  • 2 views
  • Last reply by Kubu08

Kubu08
Kubu08
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Before I noticed this pop-up message

We rolled out a hotfix that re-enables affected add-ons. The fix will be automatically applied in the background within the next few hours. For more details, please check out the update at https://support.mozilla.org/en-US/kb/add-ons-failing-install-firefox

Is there anything I can do about it to not lose my data after - hopefully - fix is issued and I'll be able to re download my add-ons? This is related to today's bug "Download failed. Please check your connection." (The pop-up that prompted addon removal was on the addons page by the way.)

Before I noticed this pop-up message We rolled out a hotfix that re-enables affected add-ons. The fix will be automatically applied in the background within the next few hours. For more details, please check out the update at https://support.mozilla.org/en-US/kb/add-ons-failing-install-firefox Is there anything I can do about it to not lose my data after - hopefully - fix is issued and I'll be able to re download my add-ons? This is related to today's bug "Download failed. Please check your connection." (The pop-up that prompted addon removal was on the addons page by the way.)

Modified by Kubu08

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
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Kubu08 said

I found this crash report and have been using that version till April this year. So it's Firefox 56.0.2. I guess also I had multi-process application disabled, cause it was set to 1. Unless that means something else and I'm reading it wrong.

I can't tell from the report how many processes Firefox was using. However, if you were able to kill a Firefox process without killing Firefox completely, it must have been running more than one process.

Kubu08
Kubu08 Question owner
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@jscher2000 It was running more than one process - except one of them was always two hundred percent bigger than others. If I killed that process in task manager it would only crash my working tab - the one I had currently opened. :)

Guess, I wasn't clear enough - I meant if you can check if I had e10s / multi-process feature enabled or not.

Modified by Kubu08

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