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1Password and other addons will not download and install. What happened and how do I fix this?

Posted

When trying to install 1Password I get a message that download file is corrupt. This is new. I have been using 1Passowrd with firefox for years. Safari works fine.

edit: removed your mail address from public display, since the only thing it will attract are spam bots. you will be notified per mail once somebody replies to the thread. (philipp)

When trying to install 1Password I get a message that download file is corrupt. This is new. I have been using 1Passowrd with firefox for years. Safari works fine. <sub>edit: removed your mail address from public display, since the only thing it will attract are spam bots. you will be notified per mail once somebody replies to the thread. (philipp)</sub>

Modified by philipp

Chosen solution

hi noah, please see the banner at the top of the support page - unfortunately there's a technical issue (an expired certificate used for addon verifications) today.

mozilla is already rolling out a hotfix for this problem, using the studies system. you can check if you have studies enabled:

  1. Go to [=] > Options > Privacy & Security.
  2. Make sure Allow Firefox to install and run studies is check marked.

if you had the preference disabled, reenable it temporarily and restart the browser. after your add-ons have been re-enabled you can disable the setting again.

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Additional System Details

Application

  • Firefox 67.0b16
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.14; rv:67.0) Gecko/20100101 Firefox/67.0
  • Support URL: https://support.mozilla.org/1/firefox/67.0/Darwin/en-US/

Extensions

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  • ColorfulTabs 33.0 ({0545b830-f0aa-4d7e-8820-50a4629a56fe})
  • hotfix-update-xpi-intermediate 1.0.2 (hotfix-update-xpi-intermediate@mozilla.com)
  • Pin Tabs 1.0.0 (pintabs@pintabs.com)
  • Print Friendly & PDF 2.1.0 (jid0-YQz0l1jthOIz179ehuitYAOdBEs@jetpack)
  • Reload All Tabs 0.1.0 ({4d787612-565e-4a13-be4d-574eb2979032})
  • Tranquility Reader 3.0.10 (tranquility@ushnisha.com)
  • Video Background Play Fix 1.4.3 (video-bg-play@timdream.org)

Javascript

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Graphics

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Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
philipp
  • Top 25 Contributor
  • Moderator
5280 solutions 23327 answers

Chosen Solution

hi noah, please see the banner at the top of the support page - unfortunately there's a technical issue (an expired certificate used for addon verifications) today.

mozilla is already rolling out a hotfix for this problem, using the studies system. you can check if you have studies enabled:

  1. Go to [=] > Options > Privacy & Security.
  2. Make sure Allow Firefox to install and run studies is check marked.

if you had the preference disabled, reenable it temporarily and restart the browser. after your add-ons have been re-enabled you can disable the setting again.

hi noah, please see the banner at the top of the support page - unfortunately there's a technical issue (an expired certificate used for addon verifications) today. mozilla is already rolling out a hotfix for this problem, using the studies system. you can check if you have studies enabled: # Go to '''[=] > Options > Privacy & Security'''. # Make sure '''Allow Firefox to install and run studies''' is check marked. if you had the preference disabled, reenable it temporarily and restart the browser. after your add-ons have been re-enabled you can disable the setting again.
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Question owner

Super support - thank you all. I am back and happy.

Super support - thank you all. I am back and happy.
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philipp
  • Top 25 Contributor
  • Moderator
5280 solutions 23327 answers

thank you for your kind feedback :))

thank you for your kind feedback :))
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