Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I want to know what happens to the feedback we provide via Firefox Input

  • 2 replies
  • 3 have this problem
  • 11 views
  • Last reply by sfbillm

francisb1977
francisb1977
more options

Hi It feels like the feedback system for Firefox is not working as well as it should. If you go to the Firefox menu and click Help > Submit Feedback... you get sent to a ridiculous, infantile page with a happy smiling face and a sad frowning face that is apparently run by an organisation external to Mozilla. This, I feel, reflects really badly on your otherwise admirable organisation. What happened to the old days of a proper in-house, publicly visible user feedback system?

If you decide to pass through the ridiculously binary and simplistic smiley face page and submit your feedback anyway, it just disappears into the ether. There seems to be no follow-up, no URL where your feedback can be viewed and tracked, no response and no accountability, as you would with Bugzilla or UserVoice.

I think the least that you owe your users who take time out to make suggestions and provide feedback, is to allow their feedback to be trackable and viewable. Ideally some kind of response.

Users who want to improve the product, but who don't have a specific *bug report* to file need a better way of doing this. Otherwise they may stop bothering to provide feedback.

Thank you for listening.

Hi It feels like the feedback system for Firefox is not working as well as it should. If you go to the Firefox menu and click Help > Submit Feedback... you get sent to a ridiculous, infantile page with a happy smiling face and a sad frowning face that is apparently run by an organisation external to Mozilla. This, I feel, reflects really badly on your otherwise admirable organisation. What happened to the old days of a proper in-house, publicly visible user feedback system? If you decide to pass through the ridiculously binary and simplistic smiley face page and submit your feedback anyway, it just disappears into the ether. There seems to be no follow-up, no URL where your feedback can be viewed and tracked, no response and no accountability, as you would with Bugzilla or UserVoice. I think the least that you owe your users who take time out to make suggestions and provide feedback, is to allow their feedback to be trackable and viewable. Ideally some kind of response. Users who want to improve the product, but who don't have a specific *bug report* to file need a better way of doing this. Otherwise they may stop bothering to provide feedback. Thank you for listening.

Chosen solution

Unfortunately, Input (which is managed by Mozilla) receives millions of pieces of feedback a year, which means there is no way that we can respond to each piece of feedback.

If you have something specific you want to report on a Mozilla product (either a bug or an enhancement) than I'd suggest you use Bugzilla. Also, make sure you're enrolled in shield studies, which will give you more opportunities for direct feedback.

Read this answer in context 👍 0

All Replies (2)

user633449
user633449
more options

Chosen Solution

Unfortunately, Input (which is managed by Mozilla) receives millions of pieces of feedback a year, which means there is no way that we can respond to each piece of feedback.

If you have something specific you want to report on a Mozilla product (either a bug or an enhancement) than I'd suggest you use Bugzilla. Also, make sure you're enrolled in shield studies, which will give you more opportunities for direct feedback.

sfbillm
sfbillm
more options

Unfortunately, Input (which is managed by Mozilla) receives millions of pieces of feedback a year, which means there is no way that we can respond to each piece of feedback. I understand that. But why can't the feedback be viewed? There is a caution that the feedback is 'public' so don't post any sensitive personal information, but apparently it is not.