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Firefox will not close or respond, is grayed out and will not allow my computer to restart. I've tried uninstalling but Firefox is running so can't. Help!

  • 3 replies
  • 1 has this problem
  • 13 views
  • Last reply by FredMcD

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Firefox was left open. Macbook Air went to sleep. When awakened Firefox was grayed out and not responsive. No dialog boxes or errors have appeared. I cannot quit, force quite or uninstall Firefox. I cannot restart my computer because Firefox cancels it. What do I do???

Firefox was left open. Macbook Air went to sleep. When awakened Firefox was grayed out and not responsive. No dialog boxes or errors have appeared. I cannot quit, force quite or uninstall Firefox. I cannot restart my computer because Firefox cancels it. What do I do???

All Replies (3)

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Have you tried re-booting the computer?

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Yes. I can't restart because Firefox won't close.

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