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Firefox constantly crashing on YT with no crash reports?

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please help, my husbands mozilla keeps crashing constantly on youtube and it wont give us a reason as to why. ive already had him check and make sure his sutem was up to date, as well as check the crash reports but there arent any!? im so confused right now and the window that firefox keeps popping up crashing any youtube video is firefox has stopped working, any suggestions? oh, and also ive had him dissable all plug in’s and extentions then activate them all one by one to just see if any of them where the issue, no luck.. thank u, -Sprinkles<3

please help, my husbands mozilla keeps crashing constantly on youtube and it wont give us a reason as to why. ive already had him check and make sure his sutem was up to date, as well as check the crash reports but there arent any!? im so confused right now and the window that firefox keeps popping up crashing any youtube video is firefox has stopped working, any suggestions? oh, and also ive had him dissable all plug in’s and extentions then activate them all one by one to just see if any of them where the issue, no luck.. thank u, -Sprinkles<3

Additional System Details

Application

  • User Agent: Mozilla/5.0 (iPhone; CPU iPhone OS 12_1_3 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/12.0 Mobile/15E148 Safari/604.1

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Question owner

system**

system**
FredMcD
  • Top 10 Contributor
4270 solutions 59898 answers

What's your computer system and Firefox version?

Sprinkles91 said

. . . and make sure his sutem was up to date

His what?


Is the problem just with YouTube? No problem on other sites?


Youtube currently uses the HTML5 player.

https://support.mozilla.org/en-US/kb/fix-common-audio-and-video-issues

What's your computer system and Firefox version? ''Sprinkles91 [[#question-1250984|said]]'' <blockquote> . . . and make sure his sutem was up to date </blockquote> His what? Is the problem just with YouTube? No problem on other sites? Youtube currently uses the HTML5 player. https://support.mozilla.org/en-US/kb/fix-common-audio-and-video-issues

Question owner

system** sorry i had corrected it, small keys. and yes all other sites work fine its just youtube that firefox constantly is giving “sorry firefox has stopped working” one right after the other, no matter how much he x’s out of it, and leaves behind no crash reports. the youtube video does play, but is constantly interrupted by this notif. only in firefox. windows 8, all up to date i checked myself. and it only started happening in firefox with the most recent firefox update on the 14th? of this month. it doesnt seem to be the youtube player, but a conflict somewhere with firefox and their most recent update.

system** sorry i had corrected it, small keys. and yes all other sites work fine its just youtube that firefox constantly is giving “sorry firefox has stopped working” one right after the other, no matter how much he x’s out of it, and leaves behind no crash reports. the youtube video does play, but is constantly interrupted by this notif. only in firefox. windows 8, all up to date i checked myself. and it only started happening in firefox with the most recent firefox update on the 14th? of this month. it doesnt seem to be the youtube player, but a conflict somewhere with firefox and their most recent update.
FredMcD
  • Top 10 Contributor
4270 solutions 59898 answers

I have no problem with v65.0.1

https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Did you update Firefox to the latest version 65.0.1 February 12, 2019 Fixes many issues

I have no problem with v65.0.1 https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Did you update Firefox to the latest version '''65.0.1''' February 12, 2019 Fixes many issues

Question owner

ok and yes. where do i speak to a professional?

ok and yes. where do i speak to a professional?

Question owner

that version is my issue.

that version is my issue.
FredMcD
  • Top 10 Contributor
4270 solutions 59898 answers

Helpful Reply

I called for more help.

Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Now in the Reply Box on the forum page, do a right-click in the box and select Paste.

This will show us your system details. No Personal Information Is Collected.

I called for more help. Type '''about:support''' in the address bar and press '''Enter.''' Under the main banner, press the button; '''Copy Text To Clipboard.'''. Now in the Reply Box on the forum page, do a right-click in the box and select '''Paste.''' This will show us your system details. '''No Personal Information Is Collected.'''

Question owner

thank you for all of your help! we took a random shot in the dark last night and he unchecked something like “query check validity of certificates” to ask me every time amd its vanished as quickly as it came. thanks again for all of your help. have a good day!

thank you for all of your help! we took a random shot in the dark last night and he unchecked something like “query check validity of certificates” to ask me every time amd its vanished as quickly as it came. thanks again for all of your help. have a good day!
WestEnd 60 solutions 5387 answers

I'll chime in here it sounds more like something in updating or upgrading firefox has gone wrong. And to fix the YT problem is most likely to: 0. Backup your bookmarks to restore later 1. Uninstall all firefox install and deleting Mozilla folder 2. Find the latest firefox and reinstall that

This to me has seem to fix any Addon problems or user caused problem to fix firefox to work again. And those going from firefox 57+ and older should do the instructions 0 to 1 to 2. This for me fixed issues from previous firefox to the changed firefox 57+.

I'll chime in here it sounds more like something in updating or upgrading firefox has gone wrong. And to fix the YT problem is most likely to: 0. Backup your bookmarks to restore later 1. Uninstall all firefox install and deleting Mozilla folder 2. Find the latest firefox and reinstall that This to me has seem to fix any Addon problems or user caused problem to fix firefox to work again. And those going from firefox 57+ and older should do the instructions 0 to 1 to 2. This for me fixed issues from previous firefox to the changed firefox 57+.