This thread was archived. Please ask a new question if you need help.
Firefox crashes on Startup (Mac OS High Sierra 10.13.5)
My Firefox keeps crashing on startup, and when I try to enter into the preferences it crashes.
Crash ID bp-9a52e399-447e-48b0-836e-003350190219
Haven't tried a fresh install yet, but will update this post once completed.
All Replies (2)
Product Firefox Release Channel release Version 65.0.1 Build ID 20190211233335 (2019-02-11) OS OS X 10.13 OS Version 10.13.5 17F77
bp-9a52e399-447e-48b0-836e-003350190219 Signature: nsDocLoader::QueryInterface
Crash Reason EXC_BAD_ACCESS / KERN_INVALID_ADDRESS
Uptime 8 seconds
This is for Sumo's Related Bugs 701435 NEW --- Firefox Crash [@ nsDocLoader::QueryInterface(nsID const&, void**) ]
333050 RESOLVED WORKSFORME intermittent crashes going back to tinderbox page after using popup iframe [@ nsDocLoader::QueryInterface]
Haven't tried a fresh install yet
Let’s do a full clean re-install;
Save the file. Then Close Firefox.
Using your file browser, open the Programs Folder on your computer.
Windows: C:\Program Files C:\Program Files (x86) Note: Check Both Folders
Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac
Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux
If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.
Do Not remove any profile folders.
After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.
http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia