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A virus attached to fire fox login and malwarebyts could not remove it.when i try to reload firefox it is blocked because it trys to reload the same vertion

Posted

Malwarebytes quarantined some viruses but could not delete from their site and asked me to try with their instructions: I could not do it so I uninstalled Firefox. When I tried to reinstall Malwarebytes Blocked the install. When I try to install a pop up states we see you had fire fox before we will reload for you. No other options. It fails

Malwarebytes quarantined some viruses but could not delete from their site and asked me to try with their instructions: I could not do it so I uninstalled Firefox. When I tried to reinstall Malwarebytes Blocked the install. When I try to install a pop up states we see you had fire fox before we will reload for you. No other options. It fails

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.140 Safari/537.36 Edge/17.17134

More Information

FredMcD
  • Top 10 Contributor
4248 solutions 59413 answers

First, let's make sure Firefox is gone. If there is a problem, reboot the Computer in Safe Mode.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Note: Check Both Folders

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop

First, let's make sure Firefox is gone. If there is a problem, reboot the '''Computer''' in Safe Mode. Using your file browser, open the '''Programs Folder''' on your computer. '''Windows: ''' C:\Program Files C:\Program Files (x86) '''Note:''' Check Both Folders '''Mac: ''' Open the ''' "Applications" ''' folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac '''Linux: ''' Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop
FredMcD
  • Top 10 Contributor
4248 solutions 59413 answers

After, do the same with Malwarebytes. After, try downloading a fresh copy, then run it.

After, do the same with Malwarebytes. After, try downloading a fresh copy, then run it.