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Not receiving confirmation email

Posted

Email address is correct. Checked both spam and inbox. Problem appeared about a week back when I tried to use Firefox again and is still present.

Attempted the steps in the support page and problem persists.

Email address is correct. Checked both spam and inbox. Problem appeared about a week back when I tried to use Firefox again and is still present. Attempted the steps in the support page and problem persists.

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/72.0.3626.81 Safari/537.36

More Information

WestEnd 60 solutions 5387 answers

Did you verify the email registered was the same email you asked send the confirmation to?

Did you verify the email registered was the same email you asked send the confirmation to?

Question owner

WestEnd said

Did you verify the email registered was the same email you asked send the confirmation to?

It should be, it is the correct email address as shown in the screen, and I have only really used that one email address.

In any case, I reset my password, and could receive the instructions in the emails until "Check your email for the sign-in confirmation link.." After which I receive no more emails.

''WestEnd [[#answer-1194513|said]]'' <blockquote> Did you verify the email registered was the same email you asked send the confirmation to? </blockquote> It should be, it is the correct email address as shown in the screen, and I have only really used that one email address. In any case, I reset my password, and could receive the instructions in the emails until "Check your email for the sign-in confirmation link.." After which I receive no more emails.
FredMcD
  • Top 10 Contributor
4303 solutions 60407 answers

So is your problem fixed?

If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.

Thank you for contacting Mozilla Support.

So is your problem fixed? If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily. Thank you for contacting Mozilla Support.

Question owner

FredMcD said

So is your problem fixed? If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily. Thank you for contacting Mozilla Support.

Not really it's not.

I can only get far as seeing "Check your email for the sign-in confirmation link.."

After which I receive no more emails. In other words, no confirmation email.

''FredMcD [[#answer-1194694|said]]'' <blockquote> So is your problem fixed? If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily. Thank you for contacting Mozilla Support. </blockquote> Not really it's not. I can only get far as seeing "Check your email for the sign-in confirmation link.." After which I receive no more emails. In other words, no confirmation email.
FredMcD
  • Top 10 Contributor
4303 solutions 60407 answers

I called an administrator. Please wait

Such e-mail is always sent to the address on file with the website.

Check your user profile at the site. Also, check your junk mail folder.

I called an administrator. Please wait Such e-mail is always sent to the address on file with the website. Check your user profile at the site. Also, check your junk mail folder.

Question owner

FredMcD said

I called an administrator. Please wait Such e-mail is always sent to the address on file with the website. Check your user profile at the site. Also, check your junk mail folder.

Cheers, thanks.

I checked spam and bin and didn't see the emails. I'm also pretty sure that the email address on file is correct, since I can receive the reset password emails, just not the sign in confirmation ones.

''FredMcD [[#answer-1194753|said]]'' <blockquote> I called an administrator. Please wait Such e-mail is always sent to the address on file with the website. Check your user profile at the site. Also, check your junk mail folder. </blockquote> Cheers, thanks. I checked spam and bin and didn't see the emails. I'm also pretty sure that the email address on file is correct, since I can receive the reset password emails, just not the sign in confirmation ones.