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How can i get downloads to work?

  • 4 replies
  • 1 has this problem
  • 2 views
  • Last reply by cor-el

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This only happens with some files usually mp3 and mp4 etc. The download is stuck in the position showed in the image attached. I have tried reinstalling, didn't fix anything. How can i fix this?

All Replies (4)

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Hello,

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

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Is this with many websites, some, a few? Any errors reported?

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

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Hi, unfortunately this did not fix the issue. A few sites have this issue. I have tried to attach a screenshot, but it has been stuck on uploading for a while. In the download box it says "Unknown time left - 0 bytes (0bytes/sec)" and has the blue bar with the white moving across it.

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It is possible that security software (anti-virus, firewall) is causing the problem. Try to disable security software temporarily to see if that makes a difference.

Boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems.