Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Every time I close Firefox it crashes

  • 10 replies
  • 1 has this problem
  • 12 views
  • Last reply by FredMcD

more options

Hi there,

every time I close the last Firefox - Tab the Process is hanging for some time and then the Firefox-Crash-Window will appear. This happens in also safe mode and I am using the new Firefox-Version. What can I do?

BR

Chosen solution

Hi there,

sorry for the late reply but neither the Kapserski - Addon nor any other Plugin / Add-on was the reason. The suggestion with the new profile brought me an idea. I did the following:

1. MozBackup for the whole Profile 2. Delete Cookies and web-site Data: problem still there 3. Deinstallation of Firefox and installation of a new, empty firefox: Problem solved 4. Restore Profile from Backup without Cookies and web-site Data: Problem back 5: Profile deleted again: Problem solved -> something in the profile is causing the Problem 6. Restore without History and General Settings: Problem solved 7. Profile deleted again and restored without History: Problem back 8. Profile deleted again and restored without General Settings: Problem solved

So, finally something in the General Settings was causing the Problem. Hope to help anyone with the detailed solution.

BR

Read this answer in context 👍 0

All Replies (10)

more options

In the address bar, type about:crashes<enter>.

Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support +++++++++++++++++++++++ If you can't get Firefox to open, you will have to do this the hard way.

https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser/explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

The crash report is several pages of data. We need the report numbers to see the whole report.

Copy the most recent 5-7 File Names in the folder. Post the information in the reply box.

more options

Hi!

Here you go:

bp-8994e3b8-e81f-4d38-b32b-a65c20181210 10.12.2018 17:36 bp-bf5c96f5-ca60-4afd-819d-96f270181210 10.12.2018 17:36 bp-ce2b64fd-e09d-4b17-83db-f67b50181210 10.12.2018 17:36 bp-59f3140d-9b41-47e8-b806-ff0d80181210 10.12.2018 17:34 bp-8c7a5b5c-3bb1-4d46-a2b8-b1b6e0181210 10.12.2018 17:34 bp-38b12a3a-145c-4367-9c49-6c15a0181210 10.12.2018 17:34 bp-c9f3ac60-2ec1-414d-bfc6-19fb20181210 10.12.2018 10:29

Obviously not every crash produces an entry here.

Thank you for your time!

Best Regards

more options

Well done. Now let's see

Product Firefox Release Channel release Version 61.0.2 Build ID 20180807170231

bp-8994e3b8-e81f-4d38-b32b-a65c20181210 Signature: IPCError-browser | ShutDownKill

CrashTime Mon, 13 Aug 2018 10:39:37 GMT ++++++++++++++++++++++++++++++++++++++++ bp-bf5c96f5-ca60-4afd-819d-96f270181210 Signature: js::jit::AutoWritableJitCode::~AutoWritableJitCode

CrashTime Fri, 10 Aug 2018 11:19:52 GMT +++++++++++++++++++++++++++++++++++++++++ bp-ce2b64fd-e09d-4b17-83db-f67b50181210 Signature: IPCError-browser | ShutDownKill

CrashTime Tue, 28 Aug 2018 15:58:17 GMT +++++++++++++++++++++++++++++++++++++++ Product Firefox Release Channel release Version 63.0.3 Build ID 20181114214635

bp-59f3140d-9b41-47e8-b806-ff0d80181210 bp-8c7a5b5c-3bb1-4d46-a2b8-b1b6e0181210 bp-38b12a3a-145c-4367-9c49-6c15a0181210

Signature: IPCError-browser | ShutDownKill

CrashTime Fri, 07 Dec 2018 11:22:14 GMT

Crash Reason EXCEPTION_BREAKPOINT

Attention Sumo's there are over 60 related bug reports

inproc_agent.dll = Kaspersky Inproc Agent

klsihk64.dll = AO Kaspersky Lab

more options

Update Kaspersky. If the problem continues, disable it.

more options

Hi FreeMcD,

I did what you suggested, but It didn't help. I also reinstalled Firefox - but no Change. I got a new Crash-Report for you:

bp-b52d08f1-2544-4cf2-a2de-dda680181213

What else can you suggest?

Additional Info: After I closed Firefox, there are still 3 processes visible in the Task Manager. While Firefox is running, I got 8 for 2 Windows. Is this normal?

BR

more options

Product Firefox Release Channel release Version 64.0 Build ID 20181206201918

bp-b52d08f1-2544-4cf2-a2de-dda680181213 Signature: AsyncShutdownTimeout | Places Clients shutdown | sanitize.js: Sanitize on shutdown

Crash Reason EXCEPTION_BREAKPOINT

inproc_agent.dll = Kaspersky Inproc Agent

klsihk64.dll = AO Kaspersky Lab

This is for Sumo's Related Bugs 1507171 RESOLVED FIXED Crash in AsyncShutdownTimeout | Places Clients shutdown | sanitize.js: Sanitize on shutdown

1426941 RESOLVED INCOMPLETE Crash in AsyncShutdownTimeout | Places Clients shutdown | sanitize.js: Sanitize on shutdown

1404105 RESOLVED FIXED Crash in AsyncShutdownTimeout | Places Clients shutdown | sanitize.js: Sanitize,sanitize.js: Sanitize on shutdown

more options

Disable Kaspersky. Is the problem still there? If not, contact Kaspersky support.

more options

Are you using "Clear history when Firefox closes" to clear session data?

Does it has effect if you disable this feature?


You can create a new profile to test if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

more options

Chosen Solution

Hi there,

sorry for the late reply but neither the Kapserski - Addon nor any other Plugin / Add-on was the reason. The suggestion with the new profile brought me an idea. I did the following:

1. MozBackup for the whole Profile 2. Delete Cookies and web-site Data: problem still there 3. Deinstallation of Firefox and installation of a new, empty firefox: Problem solved 4. Restore Profile from Backup without Cookies and web-site Data: Problem back 5: Profile deleted again: Problem solved -> something in the profile is causing the Problem 6. Restore without History and General Settings: Problem solved 7. Profile deleted again and restored without History: Problem back 8. Profile deleted again and restored without General Settings: Problem solved

So, finally something in the General Settings was causing the Problem. Hope to help anyone with the detailed solution.

BR

Modified by alesandrio

more options

That was very good work. Well done. Please flag your last post as Solved Problem so others will know.