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latest update froze my PC and I had to power down to recover my PC

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  • Last reply by FredMcD

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Allowed Firefox to download latest update to Firefox on 11/18/18. When I started up Firefox on 11/19/18, my PC would not respond to any inputs (running Windows 7 Pro) and my only option was to power down my PC to recover from the Firefox update hangup. What can I do next to recover Firefox and my hundreds of bookmarks I stored under Firefox?

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So does this mean the problem is gone? If so,

Please flag your last post as Solved Problem so others will know.

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Have you tried starting Firefox to see if the problem is still there?

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no, because Firefox might return to the update that caused my PC to freeze and power cycling a PC is not something I find a good thing to do.

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bf5113 said

no, because Firefox might return to the update that caused my PC to freeze and power cycling a PC is not something I find a good thing to do.

Then if you don't attempt this then no one can really help.

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a few days later, I closed all the applications on my PC that might be affected by a freeze that required a power down/up and then started up the Firefox browser. The browser began performing the update and it ended successfully.

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Chosen Solution

So does this mean the problem is gone? If so,

Please flag your last post as Solved Problem so others will know.