Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 5 replies
  • 1 has this problem
  • 70 views
  • Last reply by FredMcD

more options

I used to run Firefox without problem but lately had been using Safari. Wanted to get back to Firefox last week and downloaded the newest version. Since then I can't start Firefox; it crashes on start-up every time. I'm on a Mac, OS 10.12.6 (Sierra). I'm not especially techy but I have tried safe-start and a clean start with no success. Did submit crash reports, the last one about 10 minutes ago (Crash ID: bp-18a0ccaa-1f9e-4478-ada4-3ea8d0181109). If someone could help, that would be great. I am really fed up with Safari :(. Thanks in advance.

Chosen solution

Brilliant. Removing the FB plugin did it. Thanks so much, FredMcD.

Read this answer in context 👍 0

All Replies (5)

more options

Product Firefox Release Channel release Version 63.0 Build ID 20181018182531 OS OS X 10.12 OS Version 10.12.6 16G29

https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Did you update Firefox to the latest version 63.0.1 October 31, 2018 ++++++++++++++++++++++++++++++++++++++++++++++++++ bp-18a0ccaa-1f9e-4478-ada4-3ea8d0181109 Signature: CFDictionaryGetValue

This is for Sumo's Related Bugs 1502977 NEW --- Startup crashes with fbplugin on macos

548197 RESOLVED INVALID Crashes [@ CFDictionaryGetValue ] on all branches, often at startup, due to fbplugin (new Facebook photo uploader). also [@ InterlockedIncrement], [@ npfbplugin_1_0_4.dll@0xe142], [@ CoreFoundation@0x157a4]

529459 RESOLVED FIXED crash at [@ CFDictionaryGetValue] in Safari profile migration code

more options
more options

Yes to the first question: latest version of Firefox 63.0.1. I don't know about Facebook because I haven't been able to check on Firefox. It hasn't been on / updated for a while.

more options

Chosen Solution

Brilliant. Removing the FB plugin did it. Thanks so much, FredMcD.

more options

Glad to help. Safe Surfing.