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can't login to firefox

Posted

Hey there!

I can't login to Firefox anymore. I had lost the the mobile app Goggle Authenticator and my laptop.

And I can't login to delete and then renew my Firefox account.

What shall I do?

Cheers - Johannes

Hey there! I can't login to Firefox anymore. I had lost the the mobile app Goggle Authenticator and my laptop. And I can't login to delete and then renew my Firefox account. What shall I do? Cheers - Johannes

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.77 Safari/537.36

More Information

FredMcD
  • Top 10 Contributor
4246 solutions 59390 answers

Mozilla is divided into several separate support/service areas. Each uses their own username and password logins.

What are you trying to access?

Mozilla is divided into several separate support/service areas. Each uses their own username and password logins. What are you trying to access?

Question owner

I can't get in to my Firefox account anymore...

I do think I check everything - but find any 'button' where I delete my account and start from scratch.

Again, as I wrote in my first email: Where can I delete my 2-step security account, having neither option?

I can't get in to my Firefox account anymore... I do think I check everything - but find any 'button' where I delete my account and start from scratch. Again, as I wrote in my first email: Where can I delete my 2-step security account, having neither option?
FredMcD
  • Top 10 Contributor
4246 solutions 59390 answers

FredMcD said

Mozilla is divided into several separate support/service
areas. Each uses their own username and password logins.

What are you trying to access?
''FredMcD [[#answer-1170350|said]]'' <blockquote> Mozilla is divided into several separate support/service<br> areas. Each uses their own username and password logins.<br><br> What are you trying to access? </blockquote>
cor-el
  • Top 10 Contributor
  • Moderator
17472 solutions 157915 answers

Were you using two factor authentication?

Try to reset the Firefox Sync password to see if that gives access to the account and disable two factor authentication. You may have to try this more than once to be able to disable 2FA.

Were you using two factor authentication? Try to reset the Firefox Sync password to see if that gives access to the account and disable two factor authentication. You may have to try this more than once to be able to disable 2FA. *[/questions/1226620] I forget recovery and security code