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Google (homepage) loads too slow in Firefox

Posted

Google.com is my homepage in Firefox 62.0.2 (64-bit) It takes forever to load. I can go load Chrome where Google is also my homepage, come back to Firefox and still be waiting for Google to load.

When I login to gmail, I type my password and wait and wait and wait and then I get sent back to the login page and have to type my password again.

I need to speed this up. I prefer Firefox over Chrome, but Chrome is faster to use.

Google.com is my homepage in Firefox 62.0.2 (64-bit) It takes forever to load. I can go load Chrome where Google is also my homepage, come back to Firefox and still be waiting for Google to load. When I login to gmail, I type my password and wait and wait and wait and then I get sent back to the login page and have to type my password again. I need to speed this up. I prefer Firefox over Chrome, but Chrome is faster to use.

Chosen solution

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window

It is possible that your firewall or other security software blocks or restricts Firefox without informing you, possibly after detecting changes (update) to the Firefox application. Remove all rules for Firefox from the permissions list in the firewall and let your firewall ask again for permission to get full, unrestricted, access for Firefox and the plugin-container process and the updater process. See:

Read this answer in context 1

Additional System Details

Installed Plug-ins

  • Shockwave Flash 30.0 r0

Application

  • Firefox 62.0.2
  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:62.0) Gecko/20100101 Firefox/62.0
  • Support URL: https://support.mozilla.org/1/firefox/62.0.2/WINNT/en-US/

Extensions

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  • New Tab Override 14.1.0 (newtaboverride@agenedia.com)
  • Pinterest Save Button 3.0.99 (jid1-YcMV6ngYmQRA2w@jetpack)
  • Print Edit WE 23.1 (printedit-we@DW-dev)
  • To Google Translate 3.3 (jid1-93WyvpgvxzGATw@jetpack)
  • Avast SafePrice | Comparison, deals, coupons 12.0.918 (sp@avast.com) (Inactive)
  • Awesome Screenshot - Capture, Annotate & More 3.0.21 (jid0-GXjLLfbCoAx0LcltEdFrEkQdQPI@jetpack) (Inactive)
  • Video Downloader Prime 0.2.0 (jid1-i6dUGvCrz2WZu8@jetpack) (Inactive)
  • Video DownloadHelper 7.3.5 ({b9db16a4-6edc-47ec-a1f4-b86292ed211d}) (Inactive)

Javascript

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Graphics

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  • adapterDeviceID2: 0x6660
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  • adapterRAM2: 4096
  • adapterSubsysID: 06b21028
  • adapterSubsysID2: 06b21028
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  • adapterVendorID2: 0x1002
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  • crashGuards: []
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  • driverDate2: 12-6-2016
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  • webgl2Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
  • webgl2Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 520 Direct3D11 vs_5_0 ps_5_0)
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  • webgl2WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000dfc4) EGL_VERSION: 1.4 (ANGLE 2.1.0.595ccab4acc3) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11
  • windowUsingAdvancedLayers: True

Modified Preferences

Misc

  • User JS: No
  • Accessibility: Yes
FFus3r 50 solutions 757 answers

see this page:



OR


Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

You will need to restart Firefox for this to take effect so save all work first (e.g., mail you are composing, online documents you're editing, etc.,) and then perform these steps:

In Firefox 54 and below:

  1. Click the menu button New Fx Menu and select Options (Windows) or Preferences (Mac, Linux).
  2. Select the Advanced panel and the General tab.
  3. Uncheck Use hardware acceleration when available.
  4. Close Firefox completely and then restart Firefox to see if the problem persists.

In Firefox 55 and above:

  1. Click the menu button New Fx Menu and select Options (Windows) or Preferences (Mac, Linux).
  2. Select the General panel.
  3. Under Performance, uncheck Use recommended performance settings. Additional settings will be displayed.
    Fx55Performance-disableHWA
  4. Uncheck Use hardware acceleration when available.
  5. Close Firefox completely and then restart Firefox to see if the problem persists.

Did this fix your problems? Please report back to us!

If the problem is resolved, you should check for updates for your graphics driver by following the steps mentioned in these Knowledge base articles:

'''see this page:''' * https://support.mozilla.org/en-US/kb/quick-fixes-if-your-firefox-slows-down ----------------------------------- '''OR''' Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches. You will need to restart Firefox for this to take effect so save all work first (e.g., mail you are composing, online documents you're editing, etc.,) and then perform these steps: '''In Firefox 54 and below:''' # Click the menu button [[Image:New Fx Menu]] and select ''Options'' (Windows) or ''Preferences'' (Mac, Linux). # Select the ''Advanced'' panel and the ''General'' tab. # Uncheck '''Use hardware acceleration when available'''. # Close Firefox completely and then restart Firefox to see if the problem persists. '''In Firefox 55 and above''': # Click the menu button [[Image:New Fx Menu]] and select ''Options'' (Windows) or ''Preferences'' (Mac, Linux). # Select the ''General'' panel. # Under '''Performance''', uncheck ''Use recommended performance settings''. Additional settings will be displayed. #;[[Image:Fx55Performance-disableHWA|width=500]] # Uncheck '''Use hardware acceleration when available'''. # Close Firefox completely and then restart Firefox to see if the problem persists. Did this fix your problems? Please report back to us! If the problem is resolved, you should check for updates for your graphics driver by following the steps mentioned in these Knowledge base articles: * [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems#w_turn-off-hardware-acceleration]] * [[Upgrade your graphics drivers to use hardware acceleration and WebGL]]

Question owner

This actually didn't help. I hoped it would. I restarted my laptop and it took a full 30 seconds for Firefox to load. I'm still waiting for the gmail login page to load. It's been over 1 minute. I will still check for hardware acceleration upgrades. Maybe that will help. Thanks.

This actually didn't help. I hoped it would. I restarted my laptop and it took a full 30 seconds for Firefox to load. I'm still waiting for the gmail login page to load. It's been over 1 minute. I will still check for hardware acceleration upgrades. Maybe that will help. Thanks.
Shadow110 1072 solutions 14836 answers

Hi, which is the better card, 1 or 2  ? Will need to go into Bios I would think. adapterDescription: Intel(R) HD Graphics 520 adapterDescription2: AMD Radeon R5 M335 driverDate: 2-28-2018 driverDate2: 12-6-2016

Please test in : SAFE MODE

In Firefox Safe mode these changes are effective:

  • all extensions are disabled (about:addons)
  • default theme is used (no persona)
  • userChrome.css and userContent.css are ignored (chrome folder)
  • default toolbar layout is used (file: localstore-safe.rdf)
  • Javascript JIT compilers are disabled (prefs: javascript.options.*jit)
  • hardware acceleration is disabled (Options > Performance > Uncheck to view)
  • plugins are not affected
  • preferences are not affected

TEST''''is issue still there ?

Hi, which is the better card, 1 or 2 ? Will need to go into Bios I would think. adapterDescription: Intel(R) HD Graphics 520 adapterDescription2: AMD Radeon R5 M335 driverDate: 2-28-2018 driverDate2: 12-6-2016 Please test in : SAFE MODE *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes In Firefox Safe mode these changes are effective: *all extensions are disabled (about:addons) *default theme is used (no persona) *userChrome.css and userContent.css are ignored (chrome folder) *default toolbar layout is used (file: localstore-safe.rdf) *Javascript JIT compilers are disabled (prefs: javascript.options.*jit) *hardware acceleration is disabled (Options > Performance > Uncheck to view) *plugins are not affected *preferences are not affected TEST'''''''''is issue still there ?

Question owner

I ran dxdiag and there were no issues with either card. I ran Firefox in safemode earlier and nothing had changed. I've been using the laptop for awhile today so it's not as slow as when it first boots up. I'll have to try again in the morning and see if it is slow starting up. Thx

I ran dxdiag and there were no issues with either card. I ran Firefox in safemode earlier and nothing had changed. I've been using the laptop for awhile today so it's not as slow as when it first boots up. I'll have to try again in the morning and see if it is slow starting up. Thx
cor-el
  • Top 10 Contributor
  • Moderator
17585 solutions 159079 answers

Chosen Solution

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window

It is possible that your firewall or other security software blocks or restricts Firefox without informing you, possibly after detecting changes (update) to the Firefox application. Remove all rules for Firefox from the permissions list in the firewall and let your firewall ask again for permission to get full, unrestricted, access for Firefox and the plugin-container process and the updater process. See:

Start Firefox in <u>Safe Mode</u> to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if <u>hardware acceleration</u> is is causing the problem. *switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance *do NOT click the "Refresh Firefox" button on the Safe Mode start window *https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode *https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems It is possible that your firewall or other security software blocks or restricts Firefox without informing you, possibly after detecting changes (update) to the Firefox application. Remove all rules for Firefox from the permissions list in the firewall and let your firewall ask again for permission to get full, unrestricted, access for Firefox and the plugin-container process and the updater process. See: *https://support.mozilla.org/en-US/kb/server-not-found-connection-problem *https://support.mozilla.org/en-US/kb/Firewalls *https://support.mozilla.org/en-US/kb/fix-problems-connecting-websites-after-updating

Question owner

I'm not sure what helped, but as of this morning Firefox booted up to the Google.com homepage and gmail loaded first time. I don't know who to thank, but it appears to be fine this morning. Thanks.

I'm not sure what helped, but as of this morning Firefox booted up to the Google.com homepage and gmail loaded first time. I don't know who to thank, but it appears to be fine this morning. Thanks.
CoreyJamerson 0 solutions 1 answers

I've found the solution to this problem here https://support.mozilla.org/en-US/questions/1229621. You'll need to delete archive subfolder from datareporting folder (it's in the profile folder) and bang! Instant load!

I've found the solution to this problem here https://support.mozilla.org/en-US/questions/1229621. You'll need to delete archive subfolder from datareporting folder (it's in the profile folder) and bang! Instant load!

Modified by CoreyJamerson