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How to unmute a website in FireFox? No matter what I do, all other websites work fine, but the audio on one website will not work. Any thoughts, please?

Posted

FireFox has permanently muted the xfinity.com website. No matter what channel or item I watch on the website, there is no audio. The video plays with no problem and I can watch Closed Captioning but there is no audio.

Please advise. Thanks.

Best regards, John VanOphem

FireFox has permanently muted the xfinity.com website. No matter what channel or item I watch on the website, there is no audio. The video plays with no problem and I can watch Closed Captioning but there is no audio. Please advise. Thanks. Best regards, John VanOphem

Additional System Details

Installed Plug-ins

  • Shockwave Flash 31.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:62.0) Gecko/20100101 Firefox/62.0

More Information

FredMcD
  • Top 10 Contributor
4229 solutions 59016 answers

Open the site video. Then check the player's volume/mute settings.

Open the site video. Then check the player's volume/mute settings.