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How do I fix the popups issue I am having?

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I have tried everything to fix the popups issue I'm having. I have the block pop up windows box checked in privacy and security options and I have no exceptions listed. I have done several full system scans that have turned up no malicious software in my system. I have also tried using a couple other browsers and they are not having any issues with popups. I have also tried using several different popup blockers from the addons section to no avail. Something that may help to solve this is it's always the same 2 popups. I am at my wit's end. I have been using firefox for a very long time and I love everything about it but if I cannot get this issue solved I will simply have to change to a different browser which would be very disappointing. Please help!

I have tried everything to fix the popups issue I'm having. I have the block pop up windows box checked in privacy and security options and I have no exceptions listed. I have done several full system scans that have turned up no malicious software in my system. I have also tried using a couple other browsers and they are not having any issues with popups. I have also tried using several different popup blockers from the addons section to no avail. Something that may help to solve this is it's always the same 2 popups. I am at my wit's end. I have been using firefox for a very long time and I love everything about it but if I cannot get this issue solved I will simply have to change to a different browser which would be very disappointing. Please help!

Chosen solution

You can remove all data stored in Firefox from a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History -> Show All History" or "View -> Sidebar -> History").

Using "Forget About This Site" will remove all data stored in Firefox from this domain like history and cookies and passwords and exceptions and cache, so be cautious. If you have a password or other data from that domain that you do not want to lose then make sure to backup this data or make a note.

You can't recover from this 'forget' unless you have a backup of involved files.

If you revisit a 'forgotten' website then data from that website will be saved once again.

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  • Shockwave Flash 31.0 r0

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  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:62.0) Gecko/20100101 Firefox/62.0

More Information

Shadow110 1072 solutions 14836 answers

Helpful Reply

Hi, if having pop-up issues and other browsers are not and you have scanned with https://www.malwarebytes.com/ & https://www.bleepingcomputer.com/download/adwcleaner/ And cleaned your cache and cleared your cookies, removed anything under Permissions.

And tried this  :

Save your Report and google each before deleting anything as do not want to delete something you need, and talked to the pros :

Uninstall any Bittorrent apps, uninstall cracked programs and delete cracks then Post in only 1 forum, then wait.

Refresh but Note that this does more than uninstalling and re-installing does. Normal uninstalling does not remove some preferences which may have become corrupt. Please Refresh but do this 1st:

then

Please let us know if this solved your issue or if need further assistance.

Hi, if having pop-up issues and other browsers are not and you have scanned with https://www.malwarebytes.com/ & https://www.bleepingcomputer.com/download/adwcleaner/ And cleaned your cache and cleared your cookies, removed anything under Permissions. And tried this : *https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware Save your Report and google each before deleting anything as do not want to delete something you need, and talked to the pros : *https://forums.malwarebytes.com/topic/9573-im-infected-what-do-i-do-now/ Uninstall any Bittorrent apps, uninstall cracked programs and delete cracks then Post in only 1 forum, then wait. Refresh but Note that this does more than uninstalling and re-installing does. Normal uninstalling does not remove some preferences which may have become corrupt. Please Refresh but do this 1st: *https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer *https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles then *https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings Please let us know if this solved your issue or if need further assistance.
FredMcD
  • Top 10 Contributor
4230 solutions 59028 answers

Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Now in the Reply Box on the forum page, do a right-click in the box and select Paste.

This will show us your system details. No Personal Information Is Collected.

Type '''about:support''' in the address bar and press '''Enter.''' Under the main banner, press the button; '''Copy Text To Clipboard.'''. Now in the Reply Box on the forum page, do a right-click in the box and select '''Paste.''' This will show us your system details. '''No Personal Information Is Collected.'''
James
  • Moderator
1594 solutions 11232 answers

Nokken64 said

I have also tried using several different popup blockers from the addons section to no avail. Something that may help to solve this is it's always the same 2 popups.

The Popup related extensions on addons.mozilla.org are not popup blockers but just add features to or works with the popup blocker built in Firefox.

What two same popups are you getting? as you did not state any details about them.

''Nokken64 [[#question-1233882|said]]'' <blockquote>I have also tried using several different popup blockers from the addons section to no avail. Something that may help to solve this is it's always the same 2 popups. </blockquote> The Popup related extensions on addons.mozilla.org are not popup blockers but just add features to or works with the popup blocker built in Firefox. What two same popups are you getting? as you did not state any details about them.
Scribe 725 solutions 3456 answers

Hi, try disabling or remove any ad-blocker you are using (3-bar menu > Add-ons > Extensions), and install https://addons.mozilla.org/en-US/firefox/addon/ublock-origin

Hi, try disabling or remove any ad-blocker you are using (3-bar menu > Add-ons > Extensions), and install https://addons.mozilla.org/en-US/firefox/addon/ublock-origin
McCoy
  • Top 10 Contributor
525 solutions 4913 answers

Nokken64 said

Something that may help to solve this is it's always the same 2 popups.

Could you possibly provide a screenshot of those two pop-ups  ?

If you need help to create a screenshot, please see :

How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box.

''Nokken64 [[#question-1233882|said]]'' <blockquote> Something that may help to solve this is it's always the same 2 popups. </blockquote> Could you possibly provide a screenshot of those two pop-ups ? If you need help to create a screenshot, please see : [[How do I create a screenshot of my problem?]] Once you've done this, attach the saved screenshot file to your forum post by clicking the '''Browse...''' button below the '''Post your reply''' box.

Question owner

Application Basics


Name: Firefox Version: 62.0 Build ID: 20180830143136 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:62.0) Gecko/20100101 Firefox/62.0 OS: Windows_NT 10.0 Multiprocess Windows: 1/1 (Enabled by default) Web Content Processes: 5/4 Enterprise Policies: Inactive Google Key: Found Mozilla Location Service Key: Found Safe Mode: false

Crash Reports for the Last 3 Days


All Crash Reports Firefox Features


Name: Activity Stream Version: 2018.08.22.1219-93becf29 ID: activity-stream@mozilla.org

Name: Application Update Service Helper Version: 2.0 ID: aushelper@mozilla.org

Name: Firefox Monitor Version: 2.2 ID: fxmonitor@mozilla.org

Name: Firefox Screenshots Version: 33.0.0 ID: screenshots@mozilla.org

Name: Form Autofill Version: 1.0 ID: formautofill@mozilla.org

Name: Photon onboarding Version: 1.0 ID: onboarding@mozilla.org

Name: Pocket Version: 1.0.5 ID: firefox@getpocket.com

Name: Web Compat Version: 2.0 ID: webcompat@mozilla.org

Name: WebCompat Reporter Version: 1.0.0 ID: webcompat-reporter@mozilla.org

Extensions


Name: AdBlocker for YouTube™ Version: 0.2.9 Enabled: true ID: jid1-q4sG8pYhq8KGHs@jetpack

Name: AdBlocker Ultimate Version: 2.32 Enabled: true ID: adblockultimate@adblockultimate.net

Name: Easy YouTube mp3 Version: 2.3.1.0 Enabled: true ID: d.lehr@chello.at

Name: Forget Me Not - Forget cookies & other data Version: 1.0.5 Enabled: true ID: forget-me-not@lusito.info

Name: Privacy Badger Version: 2018.8.22 Enabled: true ID: jid1-MnnxcxisBPnSXQ@jetpack

Security Software


Type:

Type:

Type:

Graphics


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Application Basics ------------------ Name: Firefox Version: 62.0 Build ID: 20180830143136 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:62.0) Gecko/20100101 Firefox/62.0 OS: Windows_NT 10.0 Multiprocess Windows: 1/1 (Enabled by default) Web Content Processes: 5/4 Enterprise Policies: Inactive Google Key: Found Mozilla Location Service Key: Found Safe Mode: false Crash Reports for the Last 3 Days --------------------------------- All Crash Reports Firefox Features -------------------------------------- Name: Activity Stream Version: 2018.08.22.1219-93becf29 ID: activity-stream@mozilla.org Name: Application Update Service Helper Version: 2.0 ID: aushelper@mozilla.org Name: Firefox Monitor Version: 2.2 ID: fxmonitor@mozilla.org Name: Firefox Screenshots Version: 33.0.0 ID: screenshots@mozilla.org Name: Form Autofill Version: 1.0 ID: formautofill@mozilla.org Name: Photon onboarding Version: 1.0 ID: onboarding@mozilla.org Name: Pocket Version: 1.0.5 ID: firefox@getpocket.com Name: Web Compat Version: 2.0 ID: webcompat@mozilla.org Name: WebCompat Reporter Version: 1.0.0 ID: webcompat-reporter@mozilla.org Extensions ---------- Name: AdBlocker for YouTube™ Version: 0.2.9 Enabled: true ID: jid1-q4sG8pYhq8KGHs@jetpack Name: AdBlocker Ultimate Version: 2.32 Enabled: true ID: adblockultimate@adblockultimate.net Name: Easy YouTube mp3 Version: 2.3.1.0 Enabled: true ID: d.lehr@chello.at Name: Forget Me Not - Forget cookies & other data Version: 1.0.5 Enabled: true ID: forget-me-not@lusito.info Name: Privacy Badger Version: 2018.8.22 Enabled: true ID: jid1-MnnxcxisBPnSXQ@jetpack Security Software ----------------- Type: Type: Type: Graphics -------- Features Compositing: Direct3D 11 (Advanced Layers) Asynchronous Pan/Zoom: wheel input enabled; touch input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000016978) EGL_VERSION: 1.4 (ANGLE 2.1.0.595ccab4acc3) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses WebGL 1 Driver Renderer: Google Inc. -- ANGLE (Intel(R) UHD Graphics 620 Direct3D11 vs_5_0 ps_5_0) WebGL 1 Driver Version: OpenGL ES 2.0 (ANGLE 2.1.0.595ccab4acc3) WebGL 1 Driver Extensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context WebGL 2 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000016978) EGL_VERSION: 1.4 (ANGLE 2.1.0.595ccab4acc3) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses WebGL 2 Driver Renderer: Google Inc. -- ANGLE (Intel(R) UHD Graphics 620 Direct3D11 vs_5_0 ps_5_0) WebGL 2 Driver Version: OpenGL ES 3.0 (ANGLE 2.1.0.595ccab4acc3) WebGL 2 Driver Extensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_multiview GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object WebGL 2 Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context Direct2D: true Off Main Thread Painting Enabled: true Off Main Thread Painting Worker Count: 3 DirectWrite: true (10.0.17134.1) GPU #1 Active: Yes Description: Intel(R) UHD Graphics 620 Vendor ID: 0x8086 Device ID: 0x5917 Driver Version: 22.20.16.4691 Driver Date: 6-2-2017 Drivers: igdumdim

Question owner

As you can see there are 2 popup tabs that are identical, they are always these same 2. This may have come from adultfriendfinder.com as I was a member of that webiste for a couple months, but I can't be sure. However, it was some time ago that I canceled it and this only started about a month ago.

As you can see there are 2 popup tabs that are identical, they are always these same 2. This may have come from adultfriendfinder.com as I was a member of that webiste for a couple months, but I can't be sure. However, it was some time ago that I canceled it and this only started about a month ago.

Modified by Nokken64

FredMcD
  • Top 10 Contributor
4230 solutions 59028 answers

A way out of a trap page is to (force it if needed) Close Firefox. Wait about 20 seconds for Firefox to finish closing. Right-click on the Firefox icon and select Open New Window. +++++++++++++++++++++++++++++++++ Sometimes this works. If it opens, close it by Menu > File > Exit. This will flush out that web page from the Session Store.

A way out of a trap page is to (force it if needed) '''Close Firefox. ''' Wait about 20 seconds for Firefox to finish closing. Right-click on the Firefox icon and select '''Open New Window. ''' +++++++++++++++++++++++++++++++++ Sometimes this works. If it opens, close it by '''Menu > File > Exit. ''' This will flush out that web page from the '''Session Store. '''

Question owner

FredMcD said

A way out of a trap page is to (force it if needed) Close Firefox. Wait about 20 seconds for Firefox to finish closing. Right-click on the Firefox icon and select Open New Window. +++++++++++++++++++++++++++++++++ Sometimes this works. If it opens, close it by Menu > File > Exit. This will flush out that web page from the Session Store.

It doesn't seem to be a trap page. I can easily close it and it generally won't come back during the same internet session.

''FredMcD [[#answer-1155476|said]]'' <blockquote> A way out of a trap page is to (force it if needed) '''Close Firefox. ''' Wait about 20 seconds for Firefox to finish closing. Right-click on the Firefox icon and select '''Open New Window. ''' +++++++++++++++++++++++++++++++++ Sometimes this works. If it opens, close it by '''Menu > File > Exit. ''' This will flush out that web page from the '''Session Store. ''' </blockquote> It doesn't seem to be a trap page. I can easily close it and it generally won't come back during the same internet session.
cor-el
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  • Moderator
17424 solutions 157452 answers

Chosen Solution

You can remove all data stored in Firefox from a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History -> Show All History" or "View -> Sidebar -> History").

Using "Forget About This Site" will remove all data stored in Firefox from this domain like history and cookies and passwords and exceptions and cache, so be cautious. If you have a password or other data from that domain that you do not want to lose then make sure to backup this data or make a note.

You can't recover from this 'forget' unless you have a backup of involved files.

If you revisit a 'forgotten' website then data from that website will be saved once again.

You can remove all data stored in Firefox from a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History -> Show All History" or "View -> Sidebar -> History"). Using "Forget About This Site" will remove all data stored in Firefox from this domain like history and cookies and passwords and exceptions and cache, so be cautious. If you have a password or other data from that domain that you do not want to lose then make sure to backup this data or make a note. You can't recover from this 'forget' unless you have a backup of involved files. If you revisit a 'forgotten' website then data from that website will be saved once again. *https://support.mozilla.org/en-US/kb/delete-browsing-search-download-history-firefox