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Cannot access att.net on Firefox, only on Safari

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Cannot access att.net via Firefox but I can do so on Safari. ATT says it is an Apple email client issue, but it sounds like since my Apple mail works, this may be a bug due to Firefox upgrade to 62.0.

Cannot access att.net via Firefox but I can do so on Safari. ATT says it is an Apple email client issue, but it sounds like since my Apple mail works, this may be a bug due to Firefox upgrade to 62.0.

Chosen solution

That was very good work. Well done. Please flag your last post as Solved Problem so others will know.

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Additional System Details

Installed Plug-ins

  • Shockwave Flash 31.0 r0

Application

  • Firefox 62.0
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.13; rv:62.0) Gecko/20100101 Firefox/62.0
  • Support URL: https://support.mozilla.org/1/firefox/62.0/Darwin/en-US/

Extensions

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Javascript

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Graphics

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Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4269 solutions 59861 answers

Please explain the problem in detail. What happens? What is the exact error messages?

Please explain the problem in detail. What happens? What is the exact error messages?

Question owner

We're Sorry. We cannot process your request at this time. We apologize for the inconvenience.

That's it. Before this my apple mail was having an intermittent problem where it was not automatically getting the emails from att webmail so I signed in and out of att webmail which was the troubleshooting step att has online, and then I have this problem. My att webmail now downloads automatically to apple mail but I can't log into att webmail with Firefox, which I do to check my spam folder. Only can get in with Safari. ATT says it's an Apple problem with the email client. I haven't called them yet because I think it's an ATT/yahoo problem, which is how it started. The message used to say it was a server problem.

We're Sorry. We cannot process your request at this time. We apologize for the inconvenience. That's it. Before this my apple mail was having an intermittent problem where it was not automatically getting the emails from att webmail so I signed in and out of att webmail which was the troubleshooting step att has online, and then I have this problem. My att webmail now downloads automatically to apple mail but I can't log into att webmail with Firefox, which I do to check my spam folder. Only can get in with Safari. ATT says it's an Apple problem with the email client. I haven't called them yet because I think it's an ATT/yahoo problem, which is how it started. The message used to say it was a server problem.
FredMcD
  • Top 10 Contributor
4269 solutions 59861 answers

This sounds like a website issue. Contact their support.

This sounds like a website issue. Contact their support.

Question owner

Hopefully, I've solved this. The problem may have been I had to sign into yahoo mail in addition to att.net, since yahoo runs the att servers. Right now, everything is working since I did that. Two ATT technical support people did not figure this out but blamed Apple. I thought it was Firefox since there was no problem when I used Safari. Apparently, something with Yahoo is amiss. It seems to be another symptom of the ATT/Yahoo mail setup, where ATT doesn't use its own servers for its webmail. This should never have happened. ATT if you're listening, the process of using email should be seamless and invisible to the customer even if you don't control your own system by using Yahoo. It's not. It's always been confusing and awkward and really, this should never have been.

Hopefully, I've solved this. The problem may have been I had to sign into yahoo mail in addition to att.net, since yahoo runs the att servers. Right now, everything is working since I did that. Two ATT technical support people did not figure this out but blamed Apple. I thought it was Firefox since there was no problem when I used Safari. Apparently, something with Yahoo is amiss. It seems to be another symptom of the ATT/Yahoo mail setup, where ATT doesn't use its own servers for its webmail. This should never have happened. ATT if you're listening, the process of using email should be seamless and invisible to the customer even if you don't control your own system by using Yahoo. It's not. It's always been confusing and awkward and really, this should never have been.
FredMcD
  • Top 10 Contributor
4269 solutions 59861 answers

Chosen Solution

That was very good work. Well done. Please flag your last post as Solved Problem so others will know.

That was very good work. Well done. Please flag your last post as '''Solved Problem''' so others will know.

Question owner

I believe it is solved.

I believe it is solved.